Office of the Ombuds

It almost sounds like a joke, except we’ve heard it more than once. Here it is: a number of vendors have told their prospects that Gartner charges vendors to be covered in its research. I’ve even heard specific amounts of up to $100,000 being claimed. Quite simply, if this were true Gartner would not be in business today. I blogged about this six months ago (http://tinyurl.com/cdzgvr) so I’m not going to repeat what I said here, but the point hasn’t changed: All Gartner analysts are strictly governed by our Code of Ethics (http://tinyurl.com/yfkyc7o) to ensure our research is independent and objective.

Anyone, client or not, user or vendor, can come forward if they think Gartner has published content that is inaccurate or misleading, or demonstrates bias or unfair treatment. The Office of the Ombudsman was established over five years ago to handle these very issues. If you’ve got one of these issues, please call us at +1 203 316 3334 or send us an email at ombudsman@gartner.com. We’ll be sure to get back to you.