Comments on: Remember me?

By: Nancy Erskine

Nancy Erskine — Fri, 24 Oct 2008 17:27:27 +0000

Hi Timo, Thanks for the comment. Regarding your comment about the appropriateness of the term “ombudsman”: think more New York Times than government. The Times employs a “public editor,” who acts as a public advocate. He certainly handles complaints but, just as my team does, provides his own commentary and handles issues that are’t just complaints. If it was just about complaints, the job wouldn’t be as rewarding as it is! Nancy

By: Timo Elliott

Timo Elliott — Fri, 24 Oct 2008 11:11:38 +0000

I’m glad to see you’re back up — I suscribed eagerly first time around, and was very disappointed when there were so few posts. And while I’m here, surely “ombudsman” is an inappropriate title for for somebody employed by the same company? — “complaints commission” would seem to be a more accurate term (e.g. these two things are very different in, say, the context of local government…)

By: Nancy Erskine

Nancy Erskine — Fri, 17 Oct 2008 00:26:38 +0000

Thanks, Barbara. Stay tuned, and share your thoughts. I’m hopeful of learning a thing or two myself from reader comments on the blog. Nancy

By: Barbara French

Barbara French — Wed, 15 Oct 2008 20:48:21 +0000

Nancy, It’s great to get insight into your agenda and positions through this blog. To my mind, you hold a unique role within the industry analyst business at large. You can set important precedents with your conversational outreach here. Bravo!