Shortly after Gartner first launched the Office of the Ombudsman, the Office also started a blog, with the idea of being completely transparent about the issues of objectivity, completeness and accuracy that cross our desks every day. It sounded good “on paper,” but many issues turned out to be so sensitive and potentially explosive in the wrong context that the blog saw few posts, and then none. We simply didn’t want to run the risk that we would compromise the very ability to maintain the confidentiality that Gartner is known for.
Recently I started thinking that it would be valuable to share some aspects of the issues that come our way (about 100 a month, as it’s turned out), because it will get to the heart of why Gartner has the rules it has, the processes it follows, and perhaps even its reputation.
I’m hoping that you’ll read these posts and share your reactions and suggestions, because it’s always good to look hard at what you do every day and make sure it’s still absolutely the right thing to do – and if it’s not, make it better. In the true spirit of blogging, I’ve decided to make this a personal blog and not an “Office” one, so you feel like you’re reading an actual person’s words and, when you respond, which I hope you do, you’ll know I am reading your response.