Mike McGuire

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Mike McGuire
Research VP
11 years at Gartner
21 years IT industry

Mike McGuire guides digital marketers on best practices for developing strategies. He specializes in how context, community, location and time — combined with a consumer’s purchase history and purchase intent — are changing the relationship between consumers and brands …Read Full Bio

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Nice Touch, iTunes – Zune is NOT Dead

by Mike McGuire  |  January 29, 2009  |  1 Comment

Apple gets some props this week for allowing consumers to upgrade their existing iTunes-purchased library of songs to DRM-free AAC/256kbps versions one at a time. As opposed to having to upgrade the whole lot as originally required when the store’s catalog was converted to DRM-free status earlier this month. (Yes, I thought $700 was a bit much to have to cough up all at once. Especially since among my purchases were a few that, upon reflection, were clearly mistakes. Then again, I can also understand why Apple would want to at least try the all-in-all-at-once upgrade: Hey, you never know if you don’t at least ask…)

On the other end of the online music spectrum, there is Microsoft’s Zune. Today, my colleague Van Baker and I spoke today with Adam Sohn, head of marketing for Microsoft’s Zune efforts.  Despite reports that the Zune effort managed to lose $100 million (a 54% drop compared to the year-ago quarter) in the same quarter Apple’s iPod managed three percent growth in sales, year-on-year. Clearly, a down economy impacts different companies in different ways.

Sohn was adamant that the Zune lives.  The December quarter’s results for Zune were the result of a flattening in demand for the category (here again, Apple’s results would seem to maybe undercut that a bit) and the economy. Sohn said the company will continue to invest in Zune and noted that among future steps will be integrating Zune software into WindowsMobile-based devices. This is a step we’d suggest they pursue, oh, I don’t know, about three years ago.

Hard to count Microsoft and Zune out, but with the online music market changing so dramatically, without a major, major departure in strategy – for both the service and the hardware – I have to wonder if they’re condemned to fall further and further behind.

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1 response so far ↓

  • 1 coffee   February 13, 2009 at 1:00 pm

    I know what Microsoft should do to improve their Zune sales: get someone besides the big, hairy guy with a Zune tattoo to be their marketing front man/woman