Gartner Blog Network

Posts from Date:   2012-1

Failures in Communication – Don’t Tell Me! Engage Me!

by Mike Rollings  |  January 3, 2012

For frequent readers, you know that I tend to look at issues through a humanistic lens.  Many of my client inquiries start with a request for the best way to represent “x”, or the way to describe something so that people will do “y”.  Instead, I like to think about “What are you trying to […]

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