Michael Maoz

A member of the Gartner Blog Network

Entries Tagged as 'symposium'


How can a CIO move beyond stereotypes?

by Michael Maoz  |  October 19, 2010  |  4 Comments

Listening to CIOs this week, it is clearer than ever that introducing a new model for employee and customer interaction poses profound challenges. When my 14 year old daughter swiped my iPad, and synched it with her iPod Touch and then synchronized all of her posts from Twitter and facebook and her favorite fan pages […]

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Category: Applications Cloud CRM Customer Centric Web Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning symposium Twitter     Tags: , ,

The CIO Dilemna: How to show your value to the business.

by Michael Maoz  |  October 19, 2010  |  1 Comment

I don’t get enough opportunity to meet with CIOs. A part of that is because I am working closely on issues focused on generating revenue and creating loyal customers while spending less doing it. These are the basics of a great customer experience. Companies on the order of Amazon.com have IT asking the questions of […]

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Category: Cloud CRM Customer Centric Web Innovation and Customer Experience IT Governance Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning symposium     Tags: , ,

Friends and the success of your social networks.

by Michael Maoz  |  October 18, 2010  |  1 Comment

Symposium 2010 is in full swing here in Orlando, Florida.  Social Media and processes are front and center on the agenda.  The meaning of the connections is coming up in a lot of conversations.  Has anyone else gotten tired of the use of “Friends” in relation to social networks? From the mid-1990’s, and stretching for […]

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Category: Applications CRM Customer Centric Web Innovation and Customer Experience Leadership Social CRM Social Networking Social Software Strategic Planning symposium Twitter     Tags:

Tweet this! Defining the Social CRM Vendor Market.

by Michael Maoz  |  October 15, 2010  |  2 Comments

New on Gartner.com this morning is The Concise Social CRM Vendor Guide (if you are a client, you can download it: http://my.gartner.com/portal/server.pt?open=512&objID=256&mode=2&PageID=2350940&ref=GartnerRecommends&resId=1452313 ) For me one of the best outcomes was to get the entire team here covering “Social” for the disciplines of marketing, sales, eCommerce and Customer Service to hone the initial definition that we […]

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Category: Applications Cloud CRM Customer Centric Web Innovation and Customer Experience Leadership Social CRM Social Networking Social Software Strategic Planning symposium     Tags: , , , ,