Michael Maoz

A member of the Gartner Blog Network

Entries Tagged as 'Social CRM Analytics'


Analytics for Social CRM? Could anything be more fragmented?

by Michael Maoz  |  February 21, 2011  |  2 Comments

If you are responsible for analyzing the customer in this new world of social media, you may be running against the issue of multiple components. I just completed a presentation for our upcoming Customer 360 Conference in LA at the end of next month (http://agendabuilder.gartner.com/crf13/WebPages/Home.aspx), and the section on analytics was tough. Tough in the […]

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Category: Analytics for Social CRM Applications CRM Customer Centric Web Innovation and Customer Experience Leadership Social CRM Social Networking Social Software Strategic Planning     Tags: