Watching the fortunes of the Fortune 500 gyrate in the chaotic machinations of world trade, you have to wonder if there is any advantage to investing in only one leg of a customer strategy.
The biggest names in software have been touting sales force automation (SFA) applications for years, and one of the fastest rising software [...]
Entries Tagged as 'Twitter'
Sales force automation provides no competitive advantage.
November 20th, 2009 · 3 Comments
Tags: CRM · Customer Centric Web · Innovation and Customer Experience · SFA · Sales Force Automation · Social CRM · Social Networking · Social Software · Twitter
Is your iPhone locking you into Pre-adolescence?
November 13th, 2009 · No Comments
Last night’s flight from Toronto to New York was buffeted by the waning turbulence of Hurricane Ida, but aside from a delay and tumultuous descent, I arrived. It was late, and my aging Blackberry was having a senior moment as I tried to dial the car service to pick me up. Attempts to revive the [...]
Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter
Claude Lévi-Strauss: The Bricoleur and the Engineer on Twitter.
November 9th, 2009 · No Comments
There we have it – Claude Lévi-Strauss passes into history. The man who interpreted myths was himself almost of the stature of myth. I hadn’t thought of him for 30 years and suddenly the newspapers are temporarily aflutter with news of his passing.
As I read through the summaries of his works I wondered what he would [...]
Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter
Does the world need 692 reviews of a four year old ink cartridge?
November 2nd, 2009 · 2 Comments
All I wanted was to order a replacement cartridge for my ink-swilling HP OfficeJet 5610, standard issue. I went to the site where our company has a corporate account. Nice search feature. But I wonder how much this cartridge costs versus a competitor? Now THAT would be interesting. But 692 reviews of a product that [...]
Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter
You have no rights in Social Networks. Check your HTTP referrer headers.
September 24th, 2009 · 2 Comments
One of the first discussions parents used to have with their children as they emerged into teenagers might have been dating, jobs, savings, and responsibility. But it wasn’t mine with my oldest daughters. It was not about the person they are, but about the persona they want to be known by on the internet. As [...]
Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter · Uncategorized
Twitter is mostly for losers.
July 28th, 2009 · 12 Comments
One great part about summer is the spike in non-work related conversations. Weekends at the shore, dinner with friends, tennis with university and graduate students from near and far. I can’t leave well enough alone, though, and usually start asking questions about how others use technology, and specifically their use of mobile devices and the [...]
Tags: Social CRM · Social Networking · Social Software · Twitter
The Pontiff in a sea of 150 million pontiffs.
July 15th, 2009 · 1 Comment
If there were 100,000,000 leaders, would anyone be a leader? I’ve thought about this since beginning the process of having an occassional weblog. Every now and then I get a stinger email from a reader that includes a reference to the head of someone elses religion (mine has no head, which likely explains why I [...]
Tags: CRM · Customer Centric Web · Innovation and Customer Experience · SaaS and Cloud Computing · Social CRM · Social Networking · Social Software · Twitter
You can Twitter, but will the CEO hear you?
June 24th, 2009 · 6 Comments
After 11 years living in the United States, I moved homes. There is a lot to learn about deceptive business practices from realtors and bankers, and about insurance companies that automatically raise your rates because you have a less-tony postal code (but 11 years without a claim).
What really struck me during the move was the [...]
Tags: CRM · Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter
Wave, Bing, Topsy and other attention deficit mechanisms
June 3rd, 2009 · 1 Comment
Watching the Google Waves from the near distance, searching Topsy for something about Turvy but knowing only Bing would understand my true context, I listened to Mahler’s cowbells and mandolin in Symphony #7 and waited. Yeah, it sounds nuts, and it is pretty spacey. Just like when I am on a conference call with a [...]
Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter