Michael Maoz

A member of the Gartner Blog Network

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Entries Tagged as 'Twitter'

Does the world need 692 reviews of a four year old ink cartridge?

November 2nd, 2009 · 1 Comment

All I wanted was to order a replacement cartridge for my ink-swilling HP OfficeJet 5610, standard issue. I went to the site where our company has a corporate account. Nice search feature. But I wonder how much this cartridge costs versus a competitor? Now THAT would be interesting. But 692 reviews of a product that [...]

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Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter

You have no rights in Social Networks. Check your HTTP referrer headers.

September 24th, 2009 · 2 Comments

One of the first discussions parents used to have with their children as they emerged into teenagers might have been dating, jobs, savings, and responsibility. But it wasn’t mine with my oldest daughters. It was not about the person they are, but about the persona they want to be known by on the internet.  As [...]

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Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter · Uncategorized

Twitter is mostly for losers.

July 28th, 2009 · 12 Comments

One great part about summer is the spike in non-work related conversations. Weekends at the shore, dinner with friends, tennis with university and graduate students from near and far. I can’t leave well enough alone, though, and usually start asking questions about how others use technology, and specifically their use of mobile devices and the [...]

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Tags: Social CRM · Social Networking · Social Software · Twitter

The Pontiff in a sea of 150 million pontiffs.

July 15th, 2009 · 1 Comment

If there were 100,000,000 leaders, would anyone be a leader? I’ve thought about this since beginning the process of having an occassional weblog. Every now and then I get a stinger email from a reader that includes a reference to the head of someone elses religion (mine has no head, which likely explains why I [...]

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Tags: CRM · Customer Centric Web · Innovation and Customer Experience · SaaS and Cloud Computing · Social CRM · Social Networking · Social Software · Twitter

You can Twitter, but will the CEO hear you?

June 24th, 2009 · 5 Comments

After 11 years living in the United States, I moved homes. There is a lot to learn about deceptive business practices from realtors and bankers, and about insurance companies that automatically raise your rates because you have a less-tony postal code (but 11 years without a claim).
What really struck me during the move was the [...]

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Tags: CRM · Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter

Wave, Bing, Topsy and other attention deficit mechanisms

June 3rd, 2009 · 1 Comment

Watching the Google Waves from the near distance, searching Topsy for something about Turvy but knowing only Bing would understand my true context, I listened to Mahler’s cowbells and mandolin in Symphony #7 and waited. Yeah, it sounds nuts, and it is pretty spacey. Just like when I am on a conference call with a [...]

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Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter