Entries Categorized as 'SFA'
by Michael Maoz | September 2, 2010 | 1 Comment
Just as Salesforce.com seems to be at the start of a momentous transition from software provider (in a Cloud model), to an Application Platform Provider (in a Cloud model, with some applications), so the “Customer Experience” market – and process, seems to be at the beginning of a massive consolidation and change. I’m already exploring [...]
Category: Applications Cloud CRM Customer Centric Web Innovation and Customer Experience Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Networking Social Software Strategic Planning Tags:
by Michael Maoz | July 25, 2010 | 2 Comments
The first thought an intelligent reader would have encountering the post title is that this is hyperbole meant to grab attention. Were this only the case. But it is not. I have conducted six client conversations in the past three months with businesses that complain about the high cost of software as a service (SaaS) [...]
Category: Applications Cloud CRM Innovation and Customer Experience IT Governance Leadership SaaS and Cloud Computing Sales Force Automation SFA Strategic Planning Vendor Contracts Tags:
by Michael Maoz | June 16, 2010 | Comments Off
On a recent visit with a Global 100 client I had to suppress a laugh at the opening of a discussion on social processes. The reason? Three teams came into the room, and they opened with introductions – not of themselves to me, but rather introducing themselves to each other. It turns out it was [...]
Category: Applications Cloud CRM Customer Centric Web Innovation and Customer Experience Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Networking Social Software Strategic Planning Tags:
by Michael Maoz | June 15, 2010 | 5 Comments
What a year! Software companies are on a tear of buying, and the money is flowing like Cristal at Cielo, NYC. Pegasystem bought Chordiant, Attensity grabs Biz360, NICE buys eglue, Consona takes Compiere, Pitney Bowes announces it wants Portrait Software, Twitter moves into analytics buying Smallthought, Adenyo absorbs mobile marketing intelligence software from KinetX, and [...]
Category: CRM Customer Centric Web Innovation and Customer Experience Leadership Sales Force Automation SFA Social CRM Twitter Tags:
by Michael Maoz | June 1, 2010 | 1 Comment
Many organizations talk about the return on their software investments, but most of them are just jawboning. They have no clue, really. Take the vaunted “software as a service” or SaaS / Cloud model. Most of the Cloud is the cloud of smoke around ROI. At least 90% of large organizations using sales automation in a [...]
Category: CRM Customer Centric Web Innovation and Customer Experience Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Software Tags:
by Michael Maoz | May 17, 2010 | 3 Comments
Back in 1999 it was next to impossible to hold a rational conversation about the salesforce automation product from Siebel Systems. If I failed to mention it during a call with a client as a strong shortlist candidate I would be grilled as to my competency. I would sound lame offering my ‘but one size [...]
Category: CRM Innovation and Customer Experience Leadership Sales Force Automation SFA Social CRM Social Networking Social Software Twitter Tags:
by Michael Maoz | April 21, 2010 | 2 Comments
Yesterday I wrote about the beginning of the end of the Social Media vendors and, just like that, like The Band in San Francisco for The Last Waltz, Salesforce.com announces that they intend to acquire Jigsaw. It is just one small addition – crowdsourcing of business contacts, but you can still hear Levon Helm and Robbie [...]
Category: CRM Customer Centric Web Innovation and Customer Experience Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Networking Social Software Twitter Tags:
by Michael Maoz | December 6, 2009 | 6 Comments
In the past five months I have visited over 75 clients on three continents, not counting 32 individual meetings with CIOs and staff during our recent Gartner Symposium in Orlando. An interesting and recurring statement I am hearing from IT and business leaders is that, barring serious discounting, SaaS vendors are charging too much money [...]
Category: CRM Innovation and Customer Experience SaaS and Cloud Computing Sales Force Automation SFA Tags:
by Michael Maoz | November 20, 2009 | 6 Comments
Watching the fortunes of the Fortune 500 gyrate in the chaotic machinations of world trade, you have to wonder if there is any advantage to investing in only one leg of a customer strategy. The biggest names in software have been touting sales force automation (SFA) applications for years, and one of the fastest rising [...]
Category: CRM Customer Centric Web Innovation and Customer Experience Sales Force Automation SFA Social CRM Social Networking Social Software Twitter Tags:
by Michael Maoz | November 15, 2009 | Comments Off
Thankfully, one of the flights I was on last week was mercifully short; otherwise the negative yammering of the two sales executives behind me would have possibly sent me over the edge. Each gentleman (I must be kind) was a regional sales manager for an engineering firm. One was going on and on about an [...]
Category: CRM Innovation and Customer Experience Sales Force Automation SFA Tags:
