by Michael Maoz | May 14, 2012 | Comments Off
Consider this Sturm und Drang: less Goethe’s Prometheus than an understanding of why we are so fascinated by King Sisyphus’ ultimate punishment. I am in our terrific Fort Myers, FL location this week, working with the Gartner SMB Sales team. Over 100 bright, ambitious, hopeful sales folks, eager to learn what it is that analysts [...]
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Category: Analytics for Social CRM Applications CIO CRM Innovation and Customer Experience iPad Leadership Social CRM Strategic Planning Tags:
by Michael Maoz | February 29, 2012 | 1 Comment
I am in the middle of six weeks of travel. To keep my spirits bubbly I remind myself that I’m not in a bivouac and my meals don’t come in tin cans. Some of you know what I mean. Visiting clients and observing their operations first-hand is the only way to stay relevant, truly. On-site [...]
Category: CIO CRM Gamification Gartner Customer 360 Summit Innovation and Customer Experience iPad Leadership Social CRM Social Networking Social Software Strategic Planning Twitter Tags:
by Michael Maoz | January 10, 2012 | 1 Comment
Two weeks away from work. That is an anachronism that made me think of my parents. In their prime they worked a combined 100-110 hours a week, and that did not include commuting. When they did arrive home, work was gone. Work was just that – it was hard, and there may have been nobility in [...]
Category: CIO Cloud CRM Gartner Customer 360 Summit Innovation and Customer Experience iPad Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning Tags:
by Michael Maoz | November 21, 2011 | 2 Comments
On Sunday the most influential newspaper on the East Coast of the United States ran an article about Mobile eCommerce. It quoted compelling statistics from the largest computer company in the world. The quote was to the effect that in October 2011, 10% of eCommerce was transacted on mobile devices, and that this would have enormous impact [...]
Category: Analytics for Social CRM eCommerce Innovation and Customer Experience iPad Leadership Social Networking Strategic Planning Tags: Black Friday, Mobile eCommerce
by Michael Maoz | October 31, 2011 | Comments Off
Clients complain often and understandably about the lack of a CRM application suite. Certainly more than 25 years after the founding of Brock Control Systems, the forerunner of all CRM systems, we should have a suite. But that has been the mistake made over and over again: believing that a business process (CRM) is a [...]
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Category: Analytics for Social CRM Applications Cloud CRM Innovation and Customer Experience iPad IT Governance Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Strategic Planning Tags:
by Michael Maoz | June 22, 2011 | Comments Off
Just an update from yesterday: we now have a separate “Landing Page” on Gartner.com where you can find everything you ever wanted to know about the iPad and Tablet computers. My post yesterday had the highest ‘hit’ level this year – so someone likes the iPad! http://www.gartner.com/technology/research/ipad-media-tablet/enterprise-applications.jsp
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Category: iPad Leadership Tags:
by Michael Maoz | June 20, 2011 | Comments Off
My colleague Scott Nelson is a major iPad maven. He’s gotten a lot of us to delve into the implications of the convergence of the consumerization of technology and the emergence of tablets. These low cost and highly seductive devices are attracting the interest of consumers, salespeople, field technicians and marketers. Can CRM and Social [...]
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Category: Applications CRM Innovation and Customer Experience iPad IT Governance Leadership Sales Force Automation SFA Social CRM Social Networking Strategic Planning Tags:
