Michael Maoz

A member of the Gartner Blog Network

Entries Categorized as 'iPad'


Note to the enterprise: CRM program success comes from the philosophical, not the technological.

by Michael Maoz  |  May 13, 2014  |  2 Comments

A trip to the Department of Motor Vehicles (or DMV) in just about any of the US 50 States is an eye-opening experience. I was only surrendering license plates and making a transaction, but as the line of citizens grew and snaked its way outside of and around the building, I knew I was about to hear […]

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Category: Applications Business Intelligence CIO CRM Gartner Customer 360 Summit Innovation and Customer Experience iPad Leadership Social CRM Strategic Planning Uncategorized     Tags:

What every CIO could learn from Tufts University about understanding the customer experience.

by Michael Maoz  |  March 19, 2014  |  2 Comments

Tufts University, with a campus on the outskirts of Boston filled with bright, eclectic students, has introduced an amazing program that every CEO should consider for their CIOs hoping to understand the business better.  Full disclosure: Tufts is a family Alma Mater. They do not excel at most sports. They do have a statue of a PT […]

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Category: Applications Business Intelligence CRM Customer Centric Web Gamification Gartner Customer 360 Summit Innovation and Customer Experience Intent Driven Enterprise iPad Leadership Social CRM Social Networking Strategic Planning Twitter     Tags:

Putting the Customer Third and the Futility of Social Media.

by Michael Maoz  |  May 14, 2012  |  Comments Off

Consider this Sturm und Drang: less Goethe’s Prometheus than an understanding of why we are so fascinated by King Sisyphus’ ultimate punishment. I am in our terrific Fort Myers, FL location this week, working with the Gartner SMB Sales team. Over 100 bright, ambitious, hopeful sales folks, eager to learn what it is that analysts […]

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Category: Analytics for Social CRM Applications CIO CRM Innovation and Customer Experience iPad Leadership Social CRM Strategic Planning     Tags:

So, like, we’re the social media team and we don’t have to know about technology.

by Michael Maoz  |  February 29, 2012  |  1 Comment

I am in the middle of six weeks of travel. To keep my spirits bubbly I remind myself that I’m not in a bivouac and my meals don’t come in tin cans. Some of you know what I mean. Visiting clients and observing their operations first-hand is the only way to stay relevant, truly. On-site […]

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Category: CIO CRM Gamification Gartner Customer 360 Summit Innovation and Customer Experience iPad Leadership Social CRM Social Networking Social Software Strategic Planning Twitter     Tags:

The Social Customer and Enterprise matter less than an Intent Driven Enterprise.

by Michael Maoz  |  January 10, 2012  |  1 Comment

Two weeks away from work. That is an anachronism that made me think of my parents. In their prime they worked a combined 100-110 hours a week, and that did not include commuting. When they did arrive home, work was gone. Work was just that – it was hard, and there may have been nobility in […]

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Category: CIO Cloud CRM Gartner Customer 360 Summit Innovation and Customer Experience iPad Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning     Tags:

Mobile eCommerce is misrepresented heading into Black Friday.

by Michael Maoz  |  November 21, 2011  |  2 Comments

On Sunday the most influential newspaper on the East Coast of the United States ran an article about Mobile eCommerce. It quoted compelling statistics from the largest computer company in the world. The quote was to the effect that in October 2011, 10% of eCommerce was transacted on mobile devices, and that this would have enormous impact […]

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Category: Analytics for Social CRM eCommerce Innovation and Customer Experience iPad Leadership Social Networking Strategic Planning     Tags: ,

An enterprise-class CRM application suite is yet to emerge.

by Michael Maoz  |  October 31, 2011  |  Comments Off

Clients complain often and understandably about the lack of a CRM application suite. Certainly more than 25 years after the founding of Brock Control Systems, the forerunner of all CRM systems, we should have a suite. But that has been the mistake made over and over again: believing that a business process (CRM) is a […]

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Category: Analytics for Social CRM Applications Cloud CRM Innovation and Customer Experience iPad IT Governance Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Strategic Planning     Tags:

iPad Mania

by Michael Maoz  |  June 22, 2011  |  Comments Off

Just an update from yesterday: we now have a separate “Landing Page” on Gartner.com where you can find everything you ever wanted to know about the iPad and Tablet computers. My post yesterday had the highest ‘hit’ level this year – so someone likes the iPad! http://www.gartner.com/technology/research/ipad-media-tablet/enterprise-applications.jsp

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Category: iPad Leadership     Tags:

iPad meets business applications – consumers (and your customer initiatives) will benefit.

by Michael Maoz  |  June 20, 2011  |  Comments Off

My colleague Scott Nelson is a major iPad maven. He’s gotten a lot of us to delve into the implications of the convergence of the consumerization of technology and the emergence of tablets. These low cost and highly seductive devices are attracting the interest of consumers, salespeople, field technicians and marketers. Can CRM and Social […]

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Category: Applications CRM Innovation and Customer Experience iPad IT Governance Leadership Sales Force Automation SFA Social CRM Social Networking Strategic Planning     Tags: