Michael Maoz

A member of the Gartner Blog Network

Entries Categorized as 'ERP'


CIOs can be supply specialists or maestros of innovation. Who are you?

by Michael Maoz  |  January 8, 2015  |  2 Comments

In the military, one of the more interesting jobs is the supply specialist who keeps the armory and warehouses stocked. These wonderful folks, usually infectiously enthusiastic and salty of tongue, are the difference between theater success or failure. The amount of ‘stuff’ that a single soldier needs can be overwhelming. In early military days you might […]

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Category: Analytics for Social CRM Applications Business Intelligence CIO CRM Customer Engagement Customer Service EA eCommerce ERP Innovation and Customer Experience Intent Driven Enterprise IT Governance Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Networking Social Software Strategic Planning     Tags:

IT’s search for meaning, or, why customer initiatives lose out to tech projects.

by Michael Maoz  |  June 27, 2012  |  2 Comments

Another day, another city. This one is almost as hot and almost as humid as another, two continents away. But the song is still the same: It is the song of Odysseus in the land of the Lotus Eaters. If you grew up in a culture where ‘Western Literature” is taught in the High School […]

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Category: Analytics for Social CRM Applications CIO CRM ERP Innovation and Customer Experience IT Governance Leadership Social Networking Social Software Strategic Planning Uncategorized     Tags:

The CIO’s Social CRM Dilemna: Nobody needs you.

by Michael Maoz  |  August 11, 2011  |  1 Comment

For my CIO friends and clients, I understand why you shake your heads a bit over Social CRM. “What do they want from my life, these sales and marketing and customer service directors? Everyone else has to come with a business case, but the Social Mavens? They bring me the logic of a Winchester House.” […]

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Category: Applications Cloud CRM ERP Innovation and Customer Experience IT Governance Leadership SaaS and Cloud Computing Social CRM Social Software Strategic Planning     Tags: