Michael Maoz

A member of the Gartner Blog Network

Entries Categorized as 'eCommerce'


A Tale of Two CRMs

by Michael Maoz  |  December 18, 2013  |  Comments Off

When Dickens opened A Tale of Two Cities with “It was the best of times, it was the worst of times,” he could have been speaking about the massive opportunity and challenge of changing CRM strategies and technologies. The dissonant chorus of banshee from the Cloud-vendors cries out about the demise of on-premise software, while […]

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Category: Applications CIO Cloud CRM Customer Centric Web eCommerce IT Governance Leadership SaaS and Cloud Computing Sales Force Automation Social CRM Social Networking Social Software Strategic Planning     Tags:

Getting Beyond “It’s all about us” to improve CRM capabilities.

by Michael Maoz  |  September 12, 2013  |  3 Comments

I am taking an online course with an Indian professor on Web Intelligence that has my head spinning. MapReduce and Hashing Algorithms and Linear Probing are intuitively obvious, but the math generates an intense respect for my Lower Sixth Form teacher’s failed attempt to coax me to focus on collision resolution. But what it has […]

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Category: Analytics for Social CRM Applications CIO Cloud CRM Customer Centric Web eCommerce Innovation and Customer Experience Leadership SaaS and Cloud Computing Social Software Strategic Planning     Tags:

Social Products and Innovative Business Models that the CIO Must Match.

by Michael Maoz  |  April 1, 2013  |  Comments Off

March Madness for me wasn’t watching as Louisville and Michigan blew threw the field, but about creating five conference presentations. Tomorrow starts the Gartner Business Process Management Summit at the National Harbor in Maryland, where I will be speaking on Customer Experience Management. Over the next few months it will be DC, NYC, San Francisco […]

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Category: Analytics for Social CRM Applications CIO Cloud CRM Customer Centric Web eCommerce Gamification Gartner Customer 360 Summit Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning     Tags:

Mobile eCommerce is misrepresented heading into Black Friday.

by Michael Maoz  |  November 21, 2011  |  2 Comments

On Sunday the most influential newspaper on the East Coast of the United States ran an article about Mobile eCommerce. It quoted compelling statistics from the largest computer company in the world. The quote was to the effect that in October 2011, 10% of eCommerce was transacted on mobile devices, and that this¬†would have¬†enormous impact […]

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Category: Analytics for Social CRM eCommerce Innovation and Customer Experience iPad Leadership Social Networking Strategic Planning     Tags: ,