Entries Categorized as 'Cloud'
by Michael Maoz | April 26, 2013 | 1 Comment
The complexity of the the “No Software” challenge is overwhelming the line of business buyers in Sales, Marketing and Customer Support. The idea of subscribing to a cool new software package and building a complex sales force or customer service team on your own, with your own budget, and then Oliver-style coming to CIO and [...]
Category: Applications CIO Cloud CRM Innovation and Customer Experience Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Networking Social Software Strategic Planning Tags:
by Michael Maoz | April 4, 2013 | Comments Off
I am at the Gartner BPM Summit down in Washington, DC. It has been a terrific experience. As a ‘first time’ speaker at the conference, my dance card started empty as the relevance of ‘The Customer Experience’ wasn’t intuitive to the BPMers in attendance. But a funny thing happened after I presented – my day [...]
Category: Applications CIO Cloud CRM Gamification Innovation and Customer Experience Leadership Sales Force Automation Social CRM Social Networking Strategic Planning Tags:
by Michael Maoz | April 1, 2013 | Comments Off
March Madness for me wasn’t watching as Louisville and Michigan blew threw the field, but about creating five conference presentations. Tomorrow starts the Gartner Business Process Management Summit at the National Harbor in Maryland, where I will be speaking on Customer Experience Management. Over the next few months it will be DC, NYC, San Francisco [...]
Category: Analytics for Social CRM Applications CIO Cloud CRM Customer Centric Web eCommerce Gamification Gartner Customer 360 Summit Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning Tags:
by Michael Maoz | April 1, 2013 | Comments Off
Over the weekend I began reading Heda Margolius Kovaly’s book, Under a Cruel Star. My fingers have been burning across the Kindle with this almost unbelievable reminder of what life was like in Czechoslovakia during the post-war up until 1968. History books, especially one so recent, put everything – everything – in better perspective. Any of you [...]
Category: Applications CIO Cloud Innovation and Customer Experience Leadership Tags:
by Michael Maoz | February 22, 2013 | 2 Comments
CRM SaaS business applications began with a wimper back in 1999 reminiscent of a litter of hungry puppies. Over 90 percent of the vendor products, and often the vendor them self, then called Application Service Providers, disappeared. Salesforce.com and RightNow Technologies were two that made the transition. It was the same time that the Distance [...]
Category: Applications CIO Cloud CRM Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Networking Social Software Strategic Planning Vendor Contracts Tags:
by Michael Maoz | January 17, 2013 | 1 Comment
Whenever I am in a large European Call Center, or Contact Center, peering at the screens that the poor denizens or these neglected warrens face every day, I expect to look down at my wrist and see my grandfather’s 1965 Bulova Accutron Spaceview wristwatch. Now THAT was a cool watch. Quartz crystal!! And, yes, it [...]
Category: Analytics for Social CRM Applications CIO Cloud Contact Center CRM Innovation and Customer Experience IT Governance Leadership SaaS and Cloud Computing Social CRM Social Networking Strategic Planning Vendor Contracts Tags:
by Michael Maoz | November 27, 2012 | 3 Comments
The HP/Autonomy story gives outsiders indigestion and insider-competitors a glissade of Schadenfreude. That story I will leave to the experts, but it does raise the issue of ‘what does the CIO really know about enterprise software ‘fit for use?’ Most of the time the CIO knows the software vendor’s product line the same way we [...]
Category: Analytics for Social CRM Applications CIO Cloud CRM Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning Tags:
by Michael Maoz | November 6, 2012 | Comments Off
How can anyone not thank J. J. Abrams and his Bad Robot Productions for creating “Revolution?” Watching it, oddly, creates a stream-of-consciousness thought that one of the character Flashbacks should be to one of the CRM platforms from one of the large enterprise application vendors. Over the past seven years only one new and scalable [...]
Category: Analytics for Social CRM Applications CIO Cloud Contact Center CRM Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Strategic Planning Tags:
by Michael Maoz | October 16, 2012 | 1 Comment
Next year at this time the supersonic leap from space will be remembered, while (unprompted) the name Felix Baumgartner will disappear. The huge team of engineers that made this possible is already unknown. The folks from David Clark who made his crazily-complex suit are unknown to begin with. They made this man’s life sustainable with [...]
Category: Applications CIO Cloud Innovation and Customer Experience Leadership Tags:
by Michael Maoz | October 2, 2012 | 1 Comment
Oracle OpenWorld (http://www.oracle.com/openworld/index.html) is happening right now. Wednesday through Friday are the big days for CRM practitioners, when the Oracle Customer Experience Summit will get going over at the St. Francis. Oracle also has the Oracle RightNow CX Cloud Service Knowledge Zone for partners working on their systems. The Dynamics CRM User Group (http://www.crmug.com/) is meeting [...]
Category: Applications CIO Cloud Contact Center CRM Innovation and Customer Experience Leadership SaaS and Cloud Computing Sales Force Automation SFA Social CRM Social Software Strategic Planning Uncategorized Tags:
