Michael Maoz

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Archives for November, 2012


The CIO’s imperfect vision on CRM and Social Media applications

by Michael Maoz  |  November 27, 2012  |  3 Comments

The HP/Autonomy story gives outsiders indigestion and insider-competitors a glissade of Schadenfreude. That story I will leave to the experts, but it does raise the issue of ‘what does the CIO really know about enterprise software ‘fit for use?’ Most of the time the CIO knows the software vendor’s product line the same way we […]

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Category: Analytics for Social CRM Applications CIO Cloud CRM Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning     Tags:

An Analyst’s Thanksgiving for the Continued Gift of Innovation.

by Michael Maoz  |  November 20, 2012  |  Comments Off

The United States is about to slide into the annual Thanksgiving mania that culminates in an orgy of commercialism on Black Friday, while parenthetically remembering the original reasons for the thanks. Some of us never forget, and often it is because of lives lived where the notion of tolerance and the integrity of cultural identify […]

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Category: Analytics for Social CRM Applications CRM Innovation and Customer Experience Leadership Social CRM Social Networking Social Software Strategic Planning     Tags:

A CIO, VP of marketing and a customer walk into a bar…..

by Michael Maoz  |  November 14, 2012  |  1 Comment

Each week, the final page of The New Yorker magazine contains an ink drawing of a social situation, and beneath it you are invited to invent your own comic line to capture what is going on in the cartoon.  Imagine the number of ways that the title line above could be completed, “A CIO, VP […]

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Category: CIO CRM Innovation and Customer Experience Leadership Social CRM Social Networking Strategic Planning Twitter     Tags:

The Post-Human Enterprise and the CRM Failure of the Enterprise Application Vendors.

by Michael Maoz  |  November 6, 2012  |  Comments Off

How can anyone not thank J. J. Abrams and his Bad Robot Productions for creating “Revolution?” Watching it, oddly, creates a stream-of-consciousness thought that one of the character Flashbacks should be to one of the CRM platforms from one of the large enterprise application vendors. Over the past seven years only one new and scalable […]

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Category: Analytics for Social CRM Applications CIO Cloud Contact Center CRM Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Strategic Planning     Tags: