Gartner Blog Network

Posts from Date:   2012-9

Of Cod, Social Media, and the Innovator’s Dilemma

by Michael Maoz  |  September 27, 2012

The New York Times recently ran an article to point awareness to the severely depleted stock of the once fecund supply of cod, a staple food fish that is also the official fish of the American state of Massachusetts. In the brittle alchemy of association, we see the same thing happening to the Social Media […]

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Social Media and Mobile for CRM can be summarized as “foul your nest and head out West.”

by Michael Maoz  |  September 24, 2012

Dreamforce last week was a great place to run into tens of thousands of people working on aspects of customer engagement. Some were in marketing, some in the Social Media area, others in sales and others in customer service. The event is covered by multiple bloggers around the United States and requires no remarks from […]

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Look above the Cloud at Dreamforce.

by Michael Maoz  |  September 19, 2012

 Dreamforce isn’t Woodstock, nor is it CBGB, the old Bleeker Street joint where, if you were lucky a long time ago you were introduced to Talking Heads. Nor is it exactly Billy Graham-style enthusiasm. But it is a bit of all of these experiences wrapped around a technology theme. If you are attending Dreamforce, or […]

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Systems Integrators and Consultancies Wink (Scoff?) at Social and Cloud.

by Michael Maoz  |  September 7, 2012

If you are a practice lead at one of the world’s ESPs – external service providers – you are very happy that this blog has a minuscule readership. This is just among us, so you have no worry of it going viral or appearing anywhere. The message is: we are on to your inside joke […]

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Too much talk and not enough walk from the CRM Application Providers and Consultancies

by Michael Maoz  |  September 4, 2012

It would take Panglossian-scale optimism to say that the large enterprise application vendors or the consultancies that deploy their products are providing their clients a service in the CRM space for Customer Service contact centers. For all of the positioning, there is little fire for all of the smoke. With promises of new UIs and […]

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