Michael Maoz

A member of the Gartner Blog Network

Michael Maoz
VP Distinguished Analyst
13 years at Gartner
26 years IT industry

Michael Maoz is a research vice president and distinguished analyst in Gartner Research. His research focuses on CRM and customer-centric Web strategies. Mr. Maoz is the research leader for both the customer service and support strategies area and customer-centric Web… Read Full Bio

Coverage Areas:

Startups are hard to bring to fruition, fine. But “God is Dead” it’s not.

by Michael Maoz  |  August 21, 2012  |  Comments Off

It’s been fun reading all of the back and forth generated from David Sack’s comments on Silicon Valley. I’m thinking: when I was younger and Sartre died, the famed French existentialist with the edgy quote in the title had tens of thousands of mourners at his funeral. They were protesting that he had died. That is how in vogue philosophy was until the 1970s. Compare that to 2012, and the dialogue doesn’t quite match  La Nausée.

Building a sustainable startup has never been easy. When I was in graduate school in the early ’80s Boston’s Route 128 was crammed with startups. I was a part of three startups: Prime Computer, Scitex, and Point Information Systems. US, Israel, Germany/Ireland. None are here today. Each left DNA markers in later products for computer operating systems, digital imaging, and CRM applications.  Even Wang and Digital and Data General and SUN came and went. But startups? A quick walk around a few blocks in Tel Aviv or Herzliah Pituah, Israel finds one tripping over Ginger Software and Soluto and Guester and Vaultive and Commerce Sciences and Watchdox and a dozen others.  And that is before getting into nanotech and green technologies or biomed.

It’s hard to say when there was a cooler time for new technology stuff. Embedded sensors, visualization software, advanced analytics, social network computational software, Hadoop advances, new browser capabilities. It could leave anyone giddy. So much inspiration and aspiration and so little time.

Thanks for all of the thoughts sent while I was on holiday – though it’s crowded my inbox. I know it is summer because one of my favourite research pieces of the year was published and few have yet read it. If you are a client, take a look – it explains how to staff Customer Service organizations in a world of Social Media: The Social CRM Resource Planning Guide for Customer Service Organizations, http://www.gartner.com/resId=2111015 .

Keep your thoughts coming.

Comments Off

Category: Applications CIO CRM Innovation and Customer Experience Leadership Social Networking Social Software Strategic Planning     Tags: