Michael Maoz

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Archives for June, 2012


IT’s search for meaning, or, why customer initiatives lose out to tech projects.

by Michael Maoz  |  June 27, 2012  |  2 Comments

Another day, another city. This one is almost as hot and almost as humid as another, two continents away. But the song is still the same: It is the song of Odysseus in the land of the Lotus Eaters. If you grew up in a culture where ‘Western Literature” is taught in the High School [...]

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Category: Analytics for Social CRM Applications CIO CRM ERP Innovation and Customer Experience IT Governance Leadership Social Networking Social Software Strategic Planning Uncategorized     Tags:

When do we finally call the impact of “Social” underwhelming?

by Michael Maoz  |  June 25, 2012  |  1 Comment

Many observers of the social media initiatives that have unfolded within global businesses would be forgiven for noting the similarities with the Science Fiction story, Flowers for Algernon. In this creepy story, a lab rat named Algernon has its brain manipulated and experiences rapid increases in intelligence. The experiment is then extended to a human, [...]

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Category: CIO Contact Center CRM Innovation and Customer Experience IT Governance Leadership Social CRM Social Networking Strategic Planning     Tags:

A tramp abroad shows less-hyped shades of “Social.”

by Michael Maoz  |  June 19, 2012  |  1 Comment

Harris and I are back from a trip that started in New York, continued to London, and then went on to Israel and back to New York.  But not Harris. No, Harris had to fly on to the West Coast to pick up a complimentary Surface. The client visits were, as always, eye-opening. There were [...]

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Category: Analytics for Social CRM Applications CIO Cloud CRM Innovation and Customer Experience IT Governance Leadership SaaS and Cloud Computing Social CRM Social Networking Social Software Strategic Planning     Tags:

Why fear innovation in Social and CRM?

by Michael Maoz  |  June 7, 2012  |  4 Comments

The major software vendors get an adrenalin rush out of startups. They mostly don’t fear them. They, in fact, love them. To companies like IBM and Oracle and Salesforce.com, software startups are outsourced R&D. Why should you do the R and the D on things you don’t know well, when a true innovator is out [...]

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Category: Applications Cloud CRM Innovation and Customer Experience Leadership Social CRM Social Networking Social Software Strategic Planning     Tags: