Michael Maoz

A member of the Gartner Blog Network

Archives for February, 2012

So, like, we’re the social media team and we don’t have to know about technology.

by Michael Maoz  |  February 29, 2012  |  1 Comment

I am in the middle of six weeks of travel. To keep my spirits bubbly I remind myself that I’m not in a bivouac and my meals don’t come in tin cans. Some of you know what I mean. Visiting clients and observing their operations first-hand is the only way to stay relevant, truly. On-site […]

1 Comment »

Category: CIO CRM Gamification Gartner Customer 360 Summit Innovation and Customer Experience iPad Leadership Social CRM Social Networking Social Software Strategic Planning Twitter     Tags:

CRM Applications in The Land that Time Forgot

by Michael Maoz  |  February 22, 2012  |  1 Comment

In the 1920s the wonderful science fiction writer Edgar Rice Burroughs published a pretty weird but fascinating book called The Land that Time Forgot. It reminds me quite a bit of where we are with most business application software in the CRM space. In the book the era is post-The Great War, and in the story two enemies, […]

1 Comment »

Category: Applications CIO Cloud Contact Center CRM Gartner Customer 360 Summit Innovation and Customer Experience Leadership SaaS and Cloud Computing Social CRM Social Software Strategic Planning Uncategorized     Tags: