Gartner Blog Network

Posts from Date:   2011-12

May 2012 be the year that IT and Customer-Facing Teams come together.

by Michael Maoz  |  December 15, 2011

Yes, I’d like world peace, an end to disease, hunger, oppression and ignorance even more than I’d like IT and the business (marketing, sales, service, logistics!) to work with shared goals and objectives. The good news is that the world is more peaceful than at any time in the past 100 years, we are becoming […]

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Learning to love CRM Technologies, in just the right measure.

by Michael Maoz  |  December 11, 2011

The role of a technology analyst is an interesting one in that it is equal parts technologist, process consultant, and psychologist. The closest match in psychology would have to be Alfred Adler, thefin de siècle Austrian who looked at how our early social exposures, choices of work, and love experiences form our world view. He […]

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Will the Social CRM market fade before maturity?

by Michael Maoz  |  December 7, 2011

We’ve published the updated “Concise Social CRM Vendor Guide, 2012,” and if you are a client you can find it here: http://www.gartner.com/resId=1867115 . If you are not a client, here is the scoop: we are tracking over 100 vendors in the space. The loudest hype around social CRM is over, and now organizations are rolling up […]

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The Social Revolution: The first thing we do, let’s remove all the CIOs.

by Michael Maoz  |  December 2, 2011

Shakespeare’s character in Henry the Sixth says something to the effect of “The first thing we do, let’s kill all the lawyers.” Transform kill to ‘remove’ and that might be the remedy for the snail’s pace of innovation in most corporations – remove the current generation of CIO. Not that it is entirely their fault. They […]

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