Michael Maoz

A member of the Gartner Blog Network

Archives for December, 2009


Billions for Marketing, Trinkets on Customer Service

by Michael Maoz  |  December 19, 2009  |  6 Comments

After four years of carrying around a mobile device that essentially lacks web access or a camera and has been scuffed, kicked and dropped hundreds of times, I upgraded. I use that term lightly, and as it turns out: ironically. I don’t have an iPhone or a Palm, but I won’t name either the device […]

6 Comments »

Category: CRM Customer Centric Web Innovation and Customer Experience Leadership Social Networking     Tags:

Social Networks are not a substitute for knowledge workers.

by Michael Maoz  |  December 13, 2009  |  3 Comments

Between work and home (and work at home) I manage about 30 electronics devices, if I leave out home repair tools and kitchen gadgets. WII and XBOX and LDC display monitors, home theater, two printers, three hard wired phone systems, two mobile communication tools, a camera that is way beyond just a camera, router, modems, […]

3 Comments »

Category: CRM Customer Centric Web Innovation and Customer Experience Leadership Social Networking     Tags:

Customer centricity happens faster when you are open to the community.

by Michael Maoz  |  December 8, 2009  |  2 Comments

Anyone familiar with the New Yorker magazine will know that it often explores areas of art, culture, finance and politics from an angle that is fresh and original.  That convinced me to subscribe when I got to the US 12 years ago. It is a great magazine, and I have been a faithful subscriber ever […]

2 Comments »

Category: CRM Customer Centric Web Innovation and Customer Experience Social CRM Social Networking     Tags:

Packaged Software as a Service is too Expensive.

by Michael Maoz  |  December 6, 2009  |  6 Comments

In the past five months I have visited over 75 clients on three continents, not counting 32 individual meetings with CIOs and staff during our recent Gartner Symposium in Orlando. An interesting and recurring statement I am hearing from IT and business leaders is that, barring serious discounting, SaaS vendors are charging too much money […]

6 Comments »

Category: CRM Innovation and Customer Experience SaaS and Cloud Computing Sales Force Automation SFA     Tags:

On Clouds and the Impact of Visionary Leaders

by Michael Maoz  |  December 4, 2009  |  4 Comments

I returned from a trip to Israel today where I met 15 different end user organizations during the week.  One impression that sticks with me is how far this tiny country, with not a small percentage of its GDP earmarked towards Defense, has managed to advance. There are highways in Israel that put the US […]

4 Comments »

Category: CRM Innovation and Customer Experience Leadership SaaS and Cloud Computing     Tags: