Michael Maoz

A member of the Gartner Blog Network

Archives for November, 2009


Sales force automation provides no competitive advantage.

by Michael Maoz  |  November 20, 2009  |  6 Comments

Watching the fortunes of the Fortune 500 gyrate in the chaotic machinations of world trade, you have to wonder if there is any advantage to investing in only one leg of a customer strategy. The biggest names in software have been touting sales force automation (SFA) applications for years, and one of the fastest rising […]

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Category: CRM Customer Centric Web Innovation and Customer Experience Sales Force Automation SFA Social CRM Social Networking Social Software Twitter     Tags:

Sales force automation tools are just that: tools.

by Michael Maoz  |  November 15, 2009  |  Comments Off

Thankfully, one of the flights I was on last week was mercifully short; otherwise the negative yammering of the two sales executives behind me would have possibly sent me over the edge.  Each gentleman (I must be kind) was a regional sales manager for an engineering firm. One was going on and on about an […]

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Category: CRM Innovation and Customer Experience Sales Force Automation SFA     Tags:

Is your iPhone locking you into Pre-adolescence?

by Michael Maoz  |  November 13, 2009  |  Comments Off

Last night’s flight from Toronto to New York was buffeted by the waning turbulence of Hurricane Ida, but aside from a delay and tumultuous descent, I arrived. It was late, and my aging Blackberry was having a senior moment as I tried to dial the car service to pick me up. Attempts to revive the […]

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Category: Customer Centric Web Innovation and Customer Experience Social CRM Social Networking Social Software Twitter     Tags:

Claude Lévi-Strauss: The Bricoleur and the Engineer on Twitter.

by Michael Maoz  |  November 9, 2009  |  Comments Off

There we have it – Claude Lévi-Strauss passes into history. The man who interpreted myths was himself almost of the stature of myth. I hadn’t thought of him for 30 years and suddenly the newspapers are temporarily aflutter with news of his passing. As I read through the summaries of his works I wondered what he […]

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Category: Customer Centric Web Innovation and Customer Experience Social CRM Social Networking Social Software Twitter     Tags:

Does the world need 692 reviews of a four year old ink cartridge?

by Michael Maoz  |  November 2, 2009  |  2 Comments

All I wanted was to order a replacement cartridge for my ink-swilling HP OfficeJet 5610, standard issue. I went to the site where our company has a corporate account. Nice search feature. But I wonder how much this cartridge costs versus a competitor? Now THAT would be interesting. But 692 reviews of a product that […]

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Category: Customer Centric Web Innovation and Customer Experience Social CRM Social Networking Social Software Twitter     Tags: