Michael Maoz

Yesterday I had the honor and pleasure of interviewing a surpassingly fine USAF lieutenant. Though I can’t say much about the conversation itself, I do wish I could capture the dignity and devotion to her mission that poured through her words and gestures. She was surprised to hear I was once in the military, but [...]

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Disclaimer: The following will not escape the impression of self serving. Cynics should move on, but, you know, fools rush in….
For the past six days I have been locked in an ever-more-involving review of my research by my peers.  This is a piece of work that involved an assessment of software. My position was challenged [...]

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I often am asked if I really experience the customer service stories that I talk about during conferences. I answer the question with a question: “Haven’t you got a story that is equally improbable but true about a service experience?”
That usually wins me another great anecdote to tell at another time. My most recent was [...]

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I am still on the fence about Twittering. I’m even becoming more reluctant to post a blog. First off: for every point of view I might proffer, there may be a logical counter-point. Yet, there is something much darker out there in the blabbersphere: a bit of the passive aggressive. The little voice, half informed, [...]

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