I was in an endless loop of telephone branching logic last week, uncertain whether to Press 2 for this, 3 for that, 4 or 5 or…. Then I forgot what Press 2 was for and got into another branch of logic and dead ends. I finally did what I often do: I tried #0, then [...]
Entries from September 2009
Press 3 for more options (and other signs your social network is insincere)
September 29th, 2009 · 4 Comments
Tags: CRM · Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking
You have no rights in Social Networks. Check your HTTP referrer headers.
September 24th, 2009 · 2 Comments
One of the first discussions parents used to have with their children as they emerged into teenagers might have been dating, jobs, savings, and responsibility. But it wasn’t mine with my oldest daughters. It was not about the person they are, but about the persona they want to be known by on the internet. As [...]
Tags: Customer Centric Web · Innovation and Customer Experience · Social CRM · Social Networking · Social Software · Twitter · Uncategorized