by Michael Maoz | September 29, 2009 | 4 Comments
I was in an endless loop of telephone branching logic last week, uncertain whether to Press 2 for this, 3 for that, 4 or 5 or…. Then I forgot what Press 2 was for and got into another branch of logic and dead ends. I finally did what I often do: I tried #0, then [...]
Category: CRM Customer Centric Web Innovation and Customer Experience Social CRM Social Networking Tags:
by Michael Maoz | September 24, 2009 | 2 Comments
One of the first discussions parents used to have with their children as they emerged into teenagers might have been dating, jobs, savings, and responsibility. But it wasn’t mine with my oldest daughters. It was not about the person they are, but about the persona they want to be known by on the internet. As [...]
Category: Customer Centric Web Innovation and Customer Experience Social CRM Social Networking Social Software Twitter Uncategorized Tags:
