Michael Maoz

A member of the Gartner Blog Network

Archives for August, 2009


Sallie Mae, You’ve done me wrong.

by Michael Maoz  |  August 26, 2009  |  Comments Off

I’ve gotten nine automated calls from Sallie Mae. I don’t know Sallie. My name is not Erica (that is who they are looking for. I’ve never taken out a student loan from Sallie Mae. I’m in the guise of a modern day Mephistopheles – having helped companies move their processes to self service, the devil [...]

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Category: CRM Customer Centric Web Innovation and Customer Experience Social CRM Social Networking     Tags:

A Health Care System and other US CRM Oxymorons.

by Michael Maoz  |  August 25, 2009  |  Comments Off

Ours is a family of five. We have family members in Graduate School, university, elementary grade, and two full time workers. Medical insurance, dental insurance (and life, homeowners, auto and property) insurance. There is separate insurance for ophthalmology. Every organization requires documents proving the same things: birth, social security, marriage, divorce, adoption, student status. Some [...]

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Category: Uncategorized     Tags:

Software as a Service and other Not Sure Fire Ways to the Top

by Michael Maoz  |  August 20, 2009  |  1 Comment

The day my wireless connection dropped on vacation turned out not to be the end of the world. I didn’t know if we’d get a table for dinner, or map the direction to everything in the world from cinema to fish market to town hall. I couldn’t search, couldn’t post, and walked out into the [...]

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Category: Uncategorized     Tags: