Michael Maoz

A member of the Gartner Blog Network

Michael Maoz
VP Distinguished Analyst
13 years at Gartner
26 years IT industry

Michael Maoz is a research vice president and distinguished analyst in Gartner Research. His research focuses on CRM and customer-centric Web strategies. Mr. Maoz is the research leader for both the customer service and support strategies area and customer-centric Web… Read Full Bio

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The Pontiff in a sea of 150 million pontiffs.

by Michael Maoz  |  July 15, 2009  |  1 Comment

If there were 100,000,000 leaders, would anyone be a leader? I’ve thought about this since beginning the process of having an occassional weblog. Every now and then I get a stinger email from a reader that includes a reference to the head of someone elses religion (mine has no head, which likely explains why I can relegate myself to that position) and asks me how I can ‘pontificate’ or somesuch about my topic area.

Here is the 411 on bloggers: we take the time to share our quotidian experiences at work with kindred souls who may have had similar encounters. Bloggers aren’t special except to the extent that everyone is special, and we take the risk of ridicule when we stray too far from the common denominator. If we do, Twitter, or the wonderful world of widgets (www) like Friendster, Facebook, Myspace, Xanga and hundreds of others will carry this flotsam along for pillory.

Why risk it, then? Not to be heard by the many – most of us write on small, small topics that would bore the digits off of 99.999% of readers. We do it to share whatever meager insights might provoke thinking. When we fail, which is what we generally do, the reader doesn’t come back. If we succeed, most of us will develop a very tiny sliver of return readers.

So far I have been pleased to read your emails back – the criticism and the praise both. We (Gartner analysts) spend a high percentage of our time working directly with end-user clients, helping them solve nettlesome IT and business process problems. If you occassionally read something and say: OH, THAT IS CRAZY TALK, it could be that it is hard for any of us to look in the mirror. Or it could be that it is all Quatsch, and I’ll be sure to hear about it!!!

Keep on writing back when you find my insights off target. It will keep me on target!

1 Comment »

Category: CRM Customer Centric Web Innovation and Customer Experience SaaS and Cloud Computing Social CRM Social Networking Social Software Twitter     Tags:

1 response so far ↓

  • 1 lotro gold   July 19, 2009 at 11:16 pm

    I tried to think so, but I found it was not as the same in the actual process. As you mentioned, I still have doubts, but really thank you for sharing!