Gartner Blog Network

Posts from Date:   2009-1

Talking about my generation.

by Michael Maoz  |  January 28, 2009

By all measures I am more unplugged than most of my peers. I don’t Tweet. I don’t participate in any formal online communities. I don’t have a persona. I don’t own real estate in second life. I shut off my Blackberry after 9PM. I don’t look at it on the weekend. I read books that […]

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Message to the CIO: CRM is not a technology initiative.

by Michael Maoz  |  January 26, 2009

CIOs often hear the term “CRM” and translate that into “technology initiative.” Either that or they feel it is not pertinent to their industry. In perhaps no industry is this truer than in healthcare insurance. There the term can be considered sometimes as downright silly, and can invoke both jaded cynicism and derision. This is […]

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As CIO, you’ve said CRM is your differentiator. Now what?

by Michael Maoz  |  January 10, 2009

In our latest Executive Programs IT Survey of CIOs, the highest percentage of CIOs (54%) listed customer intimacy as their number one goal in technology and process projects. This was significantly higher than a focus on product excellence, and higher than an emphasis on operational excellence. But the last few months have put this high level sentiment […]

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