Comments on: Customer Service as a basic right – Brazil’s CRM Evolution. http://blogs.gartner.com/michael_maoz/2008/12/10/customer-service-as-a-basic-right-%e2%80%93-brazil%e2%80%99s-crm-revolution/ A member of the Gartner Blog Network Tue, 07 Feb 2012 17:29:49 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Courtnay Guimaraes http://blogs.gartner.com/michael_maoz/2008/12/10/customer-service-as-a-basic-right-%e2%80%93-brazil%e2%80%99s-crm-revolution/comment-page-1/#comment-37 Courtnay Guimaraes Thu, 11 Dec 2008 01:09:45 +0000 http://blogs.gartner.com/michael_maoz/?p=106#comment-37 As a Brazilian and a CRM specialist (I work for Oracle) I can guarantee other countries has a lot to lear about how we deal with Customer Services here. We had a strong legislation (general) and some specific ones (Health Care, Banks, Telcos, etc). The president's law was just another stone in a long and well done road. Cheers! As a Brazilian and a CRM specialist (I work for Oracle) I can guarantee other countries has a lot to lear about how we deal with Customer Services here. We had a strong legislation (general) and some specific ones (Health Care, Banks, Telcos, etc). The president’s law was just another stone in a long and well done road.

Cheers!

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