Michael Maoz

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Archives for October, 2008


Sifting through the CRM Application Rubble.

by Michael Maoz  |  October 6, 2008  |  1 Comment

It is hard to know where to begin describing the turmoil that destroyed the CRM applications market over the past seven years. We saw it coming. We predicted it. And now end user organizations struggle to recover confidence that any best of breed vendor will not undergo the same rapid process of launch, quick growth, [...]

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Customer Service as the Frontier for Social Networking

by Michael Maoz  |  October 2, 2008  |  Comments Off

Most of the buzz that we have heard on social networking is focused in two directions: the first is for tools to allow employees of organizations collaborate, chat, blog, and share ideas, while the second direction is looking at how communities on the internet interact (the classic example would be FaceBook).  However, an emerging focus [...]

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