Mark Raskino

A member of the Gartner Blog Network

Entries Categorized as 'Management'


Some technology related business insights from a great CEO

by Mark Raskino  |  June 15, 2012  |  1 Comment

Management book signing is sometimes a bit like disco dancing. Middle aged men don’t feel comfortable doing it – at least at first. Last night I asked Sir Terry Leahy, who stepped down as CEO of Tesco last year, to sign a copy of his new book. It was at the end of an excellent [...]

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Category: CEO Management     Tags:

Could CIOs do more to combat organisational “learned helplessness”?

by Mark Raskino  |  June 6, 2012  |  1 Comment

Most of us bemoan jargon and management-speak. But we all use it and for good reason. It provides us with a fast, short-hand way to debate important issues. I stumbled on a useful new term during a trip on a trip to Poland last week and then noticed it again today in an HBR blog. [...]

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Category: Management     Tags:

Info strategy: a video story. Part 1 – the inquisitive intern

by Mark Raskino  |  May 23, 2012  |  6 Comments

For Gartner Symposium last year, I wanted to convey some high level points to CIOs about the future of information in business strategy formation and how their role needs to change. Humour helps with challenging messages and I was inspired by this hilarious You Tube cartoon explaining quantitative easing. So I learned to use Xtranormal [...]

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Category: CEO Information Innovation Management Strategic Planning Uncategorized     Tags:

Expert shoulder watching – the next service economy value-add?

by Mark Raskino  |  July 7, 2010  |  Comments Off

My son has a Fender Stratocaster, made the year he was born. It came from a specialist shop in London where many nice guitars are resold and maintained by craftsmen- often for major rock bands while they are on tour. The guys who maintain the instruments have a notice board with a schedule of charges… [...]

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Category: Innovation Management Strategy     Tags:

The return of real anti-trust might have an IT upside

by Mark Raskino  |  May 14, 2009  |  2 Comments

This week the EU took a big swipe at Intel with  a very large fine. Forget about the details of the case, who was right or whether the penalty will stand up after appeal – just think of it as one megatrend data-point.  A recent piece in Business Week suggests that Barrack Obama is breaking [...]

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Category: Analyst Life CEO Economy Enterprise 2.0 Management Recession Regulation Strategy Uncategorized     Tags: , , , , , , ,

Get your IT ‘shovel ready’

by Mark Raskino  |  February 17, 2009  |  1 Comment

One of the great pleasures of being a Brit working for an American company is the exchange of interesting words, phrases, and colloquialisms. For example I recently had to explain ‘cream crackered‘ to someone.  This week a great new term arrived on my news alert doorstep from across the pond: ‘shovel ready’.   I love it!  [...]

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Category: CEO Economy Management Recession Strategy     Tags: , ,

Be cautious of a “Single version of the truth”

by Mark Raskino  |  February 9, 2009  |  3 Comments

Given all the volatility we have been seeing over the last 12 to 18 months many business leaders must be tearing their hair out in frustration trying set a plan they can keep hold of and work to. Plans need to be revised because key indicators are heading in the wrong direction and some metrics [...]

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Category: Management Strategy     Tags: , , ,

Tech doom, gloom and job loss… exaggeration?

by Mark Raskino  |  February 3, 2009  |  1 Comment

Are we half way through yet?  That’s a question about the recession fewer commentators seem to be asking. Perhaps that itself is a good sign (bull capitulation).  Those looking for the half way marker and the turning point will often remind us that government unemployment figures, while interesting, are a lagging indicator.  So instead they [...]

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Category: CEO Economy Management Recession Strategy     Tags: , , , ,

Prepare for another wave of self-service job automation

by Mark Raskino  |  January 28, 2009  |  1 Comment

When I walked into my local branch of Argos recently, I found a whole row of new self-service kiosks. There are regularly queues for the two self-service checkouts at the Tesco’s a couple of doors down. There are reports of a self service test at KFC in Wales and stories of Kiosk trial success at [...]

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Category: Economy Innovation Management Recession     Tags: , ,

This is what thought leadership looks like

by Mark Raskino  |  January 21, 2009  |  Comments Off

Daryl Plummer didn’t become Chief Gartner Fellow by accident.  His most recent post is a ‘must read’.   It is personal and it is brave.   It would be so much easier for an African American in his position to simply remain quiet and ‘not rock the boat’ or ask awkward questions of us. He challenges the [...]

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Category: IT Industry Management Strategy     Tags: , , , ,