Mark Raskino

A member of the Gartner Blog Network

Entries Categorized as 'Innovation'


Expert shoulder watching – the next service economy value-add?

by Mark Raskino  |  July 7, 2010  |  Comments Off

My son has a Fender Stratocaster, made the year he was born. It came from a specialist shop in London where many nice guitars are resold and maintained by craftsmen- often for major rock bands while they are on tour. The guys who maintain the instruments have a notice board with a schedule of charges… [...]

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Category: Innovation Management Strategy     Tags:

The curious case of Kindle – one catalyst for a 90′s strategy revival?

by Mark Raskino  |  May 7, 2009  |  Comments Off

With the announcement of its third version of the Kindle, now an 18 month old product line, Amazon seem to have created a very American stage for the opening act of the new e-book era. There are still no announcements about Kindle appearing in Europe or elsewhere. Leaving the ‘RoW’ gap open for so long, [...]

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Category: CEO Innovation Strategy     Tags: , , , , ,

Is it time corporate websites gained a ‘Social’ section?

by Mark Raskino  |  April 28, 2009  |  Comments Off

It has been said may times before: big companies still don’t get really web 2.0. The social Internet is not yet in their DNA. There is progress, there are some notable exceptions and some breakthrough cases but the corporate websites are still, for the most part, great big shop windows for unidirectional marketing content and [...]

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Category: Enterprise 2.0 Innovation Strategy     Tags: , ,

Can your IT department innovate like UPS?

by Mark Raskino  |  April 14, 2009  |  Comments Off

In my last post I mentioned a London bakery that has been tweeting its oven fresh loaves and I suggested IT departments might consider whether they are able to lead such innovation and if not, why not.  Some of the twitter responses came from enterprise architecture specialists and I’ll be the first to admit the [...]

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Category: Innovation Strategy     Tags: , ,

Can your IT department innovate like this bakery?…

by Mark Raskino  |  April 9, 2009  |  4 Comments

Yesterday I read about yet another cool twitter application happening here in London. A bakery in Shoreditch is tweeting a message every time some fresh loaves or cakes come out of the oven and go on sale. Apparently this is helping drive demand – because people love their dough products fresh and warm.  The first [...]

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Category: Innovation     Tags: ,

The new ‘innovator’s dilemma’: fight or flight.

by Mark Raskino  |  April 7, 2009  |  3 Comments

In the face of a sudden and severe economic recession, everyone should re-examine the role they play, the value they deliver and its relevance in the new business scenario. For innovation managers and emerging trends and technologies specialists the situation is particularly difficult. The knee-jerk cultural response of larger companies is to reduce spending on [...]

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Category: Innovation     Tags:

Could recession speed up lawyer automation?

by Mark Raskino  |  January 31, 2009  |  1 Comment

The Gartner Fellows maintain an occasional research report for clients called ‘the Research Incubator’. Its a journal of unconventional thinking. We use it to capture leading edge analyst research thinking that is partly formed, challenging, orthogonal or is important but simply doesn’t fit into our existing structures and coverage.  In the July 2007 edition (G00150326) [...]

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Category: Innovation Recession Strategy     Tags: , , , ,

Did recession arrive 18 months too early for Cloud?

by Mark Raskino  |  January 30, 2009  |  5 Comments

In conversations I’ve had with vendors and more leading edge IT users over the last 6 months, most have agreed with this hypothesis.  The US recession may have started in the last quarter of 2007, but it took nearly a year to feed through to IT budgets.  The need to cut IT costs hit with [...]

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Category: Economy Enterprise 2.0 Innovation Strategy     Tags: ,

Prepare for another wave of self-service job automation

by Mark Raskino  |  January 28, 2009  |  1 Comment

When I walked into my local branch of Argos recently, I found a whole row of new self-service kiosks. There are regularly queues for the two self-service checkouts at the Tesco’s a couple of doors down. There are reports of a self service test at KFC in Wales and stories of Kiosk trial success at [...]

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Category: Economy Innovation Management Recession     Tags: , ,

Maybe the cloud needs a new killer biz app

by Mark Raskino  |  November 19, 2008  |  1 Comment

… sometimes the cloud feels like a really great new games console,  but without a ‘just-gotta-have-it’ game title… As I read more and more about the cloud I’m struck by the feeling that something is missing. I can’t yet find a compelling new business value reason for the majority of ordinary, risk averse non-tech companies [...]

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Category: Enterprise 2.0 IT Industry Innovation     Tags: , ,