Mark McDonald

A member of the Gartner Blog Network

Entries Tagged as 'Value of IT'

Hunting and Harvesting in a Digital World: the 2013 CIO Agenda

by Mark P. McDonald  |  January 16, 2013  |  13 Comments

This morning I had the honor of appearing on CNBC to announce the results of the 2013 Gartner Executive Programs CIO survey and CIO agenda report.  Follow this link to the video and this link to the press announcement. The title of this year’s report revolves around extending technology’s role in the enterprise to include […]


Category: 2013 Digital Edge Digitalization Hunting and Harvesting in a Digital World Strategic planning     Tags: , , ,

An IT value sampler for the holidays

by Mark P. McDonald  |  December 19, 2012  |  1 Comment

It is the holiday season and the time for samplers.  Recently a friend sent me a candle sampler as a holiday gift – a box of assorted chocolates.  That got me thinking about the collection of ideas that we offer to each other and exchange.   So here is a sample that I offer to you […]

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Category: 2013 Amplifying the Enterprise Management Strategy     Tags: , , , , ,

Welcome to the 2012 Gartner Symposium ITXPO: Orlando

by Mark P. McDonald  |  October 21, 2012  |  3 Comments

It’s October.  It’s Orlando.  It must be time for Gartner Symposium.  This year’s event represents a pivotal time for CIOs and IT particularly as the world makes the transition between a focus on IT and a broader focus on Technology.   The Nexus of forces (Cloud, Mobile, Social and Information) is a focus of the event, […]


Category: 2013 Amplifying the Enterprise CIO Customer Experience Digitalization Lean Thinking Management Small IT Strategic planning Technology     Tags: , , , , , , , , ,

What is the single best metric for demonstrating IT business impact?

by Mark P. McDonald  |  July 11, 2012  |  Comments Off

If John Stuart can take a hiatus, why can’t I.  Please enjoy this prior post on the best metric for IT. The issue of demonstrating the business value of IT is at the top of mind for both CIO’s and other executives as they look to allocate cash and other resources across the enterprise.  The […]

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Category: budgets IT Governance Leadership     Tags: , , ,

Warning Signs that IT is signing up for requirements that cannot be delivered through technology

by Mark P. McDonald  |  March 8, 2012  |  2 Comments

IT solutions are complex, cross functional, intricate and aspirational.  It is no wonder that getting the right scope, requirements and solution is a persistent challenge.  Frankly, IT solutions rarely meet these challenges, particularly in new areas and even more specifically on the first try.  Project over-runs, weak benefits realization, poor quality, late deliveries, mulligans (do […]


Category: Innovation Re-imagine IT Technology     Tags: , , ,

Technology > IT

by Mark P. McDonald  |  January 16, 2012  |  1 Comment

Technology is becoming more important than IT.  Now that may sound strange, after all what is the difference between technology and IT.  For years the answer was, not much.  Corporate technology centered on automating corporate business processes such as ERP, CRM, SCM, PLM, etc.  These technologies requires corporate IT to acquire, install, tailor and operate […]

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Category: 2012 Innovation Re-imagine IT Strategic planning Technology     Tags: , , , , , , ,

History is more powerful than your peers

by Mark P. McDonald  |  December 21, 2011  |  2 Comments

Benchmarking is a hot topic among CIOs and IT leaders as they look to evaluate and justify their operations by answering the question — ‘how do we compare with others?” Increasing change creates demand for increasing benchmarking as companies value peer comparisons over their own experience and history.  This bias makes it surprisingly easy for […]


Category: 2012 CIO Management     Tags: , , , ,

Avoid the trap of false precision

by Mark P. McDonald  |  November 30, 2011  |  2 Comments

Precision is the enemy of IT value and a root cause of why it is so hard to measure IT’s.  About the only thing that you can prove with precision is that is not wasting money. Precision requires that specific investments that produce pre-defined and specific results.  You want to produce more widgets, then you […]


Category: CFO CIO Management     Tags: , , ,

How can you tell when you are being administrative rather than action oriented?

by Mark P. McDonald  |  November 14, 2011  |  1 Comment

Every organization has administrative work.  It needs to be done and done right even if it is not directly touching the customer, creating value, or saving resources. Administrative work can be characterized as work that follows a prescriptive process to produce a predictable result and a predefined value to the organization. Do your job, your […]

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Category: Leadership Management     Tags: , , , ,

Business value is in your hand – the five questions to ask to create a compelling case for change.

by Mark P. McDonald  |  November 2, 2011  |  3 Comments

Raising business impact is something that CIOs and IT professionals have sought for years.  The goal has led to the development of ‘tools’ ranging from new IT metrics, program/project management, portfolio management and advanced approaches to business case development.  It has also led to a range of ‘beliefs’ in the business and IT relationship – […]


Category: Lean Thinking Management Re-imagine IT     Tags: , , , , ,