Mark McDonald

A member of the Gartner Blog Network

Entries Tagged as 'Operational Leadership'


What are the requirements CIOs expect from a Tier 1 service provider?

by Mark P. McDonald  |  October 16, 2012  |  1 Comment

A significant uptick in dissatisfaction with service providers is one of the trends I have noticed in the last six months.  Many CIOs are either actively switching service providers, in the evaluation process of switching or questioning the skills and abilities of their service provider as a significant issue hampering their success. Is there something [...]

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Category: 2013 Economy Lean Thinking Management Strategic planning     Tags: , , , , , , , , ,

Smearing the lines between B2B and B2C

by Mark P. McDonald  |  September 26, 2012  |  1 Comment

The differences between a Business-to-Business (B2B) and Business to Consumer (B2C) business are fading as digital technology; consumerism and competition redefine expectations and the customer experience.  Everyone wants to be treated like a customer in terms of service level, information transparency, and easy to use commercial interfaces.  This is one of the aspects of consumerism [...]

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Category: Customer Experience Digitalization     Tags: , , , ,

In the near future, doing your job may just be the way to lose your job, particularly for IT

by Mark P. McDonald  |  May 25, 2011  |  2 Comments

What is my job? How do I/we create value in the increasingly global and competitive world?  What is my role in the whole?  These are all questions we face as individuals, teams, business units and entire organizations. These questions have a new and urgent meaning in a world of unprecedented choice where the supply of [...]

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Category: CIO Leadership Re-imagine IT Strategic planning Strategy     Tags: , , ,

U.S. Government data center consolidiaton, a start that requires broader change to sustain

by Mark P. McDonald  |  May 4, 2011  |  Comments Off

Last week, the government announced that it had plans to close 137 data centers out of the 2,094 they currently operate.  The 137 data centers are the first wave of a play to close 800 data centers by 2015 with a projected savings of $3 billion dollars. This is a significant achievement, not so much [...]

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Category: IT Governance Leadership Technology     Tags: , ,

Committing to the resolutions CIOs should make in 2011.

by Mark P. McDonald  |  January 7, 2011  |  1 Comment

2011 Resolutions that CIOs may make but too often will break as everyone is overcome by events and day to day challenges.  In most years, this situation is regrettable but causes little harm.  When things change incrementally, there is little harm in carrying last year’s habits into the next year. However, according to CIOs, the [...]

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Category: 2011 Leadership     Tags: , , , ,

Reuse really matters – even in the depths of the recession

by Mark P. McDonald  |  October 15, 2010  |  Comments Off

This summer Gartner Executive Programs and MIT Sloan School’s Center for Information Systems Research (MIT CISR) published a report on the Advantages and Economics and Value of Reuse.  (Executive Summary) The report is based on a study of more than 1,500 companies to understand the impact of reuse. The joint study defined reuse as using [...]

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Category: Technology Tools     Tags: , , , ,

Powershift an example of the gap between corporate and consumer tech

by Mark P. McDonald  |  October 7, 2010  |  1 Comment

Powershift refers to some posts related to the tangible differences between corporate and consumer technology and the implications of these differences on the technology industry. This post provides an example of the differences and the gap between the technology we get at work and the technology we prefer to work with in our daily lives. [...]

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Category: Applications Tools     Tags: , , , , ,

The 5% solution

by Mark P. McDonald  |  September 23, 2010  |  1 Comment

Royal Dutch Shell was founded more than 100 years ago from the combination of two companies. One of these companies the “Shell” transportation company was based on a simple premise. 5%. That was what Marcus and Samuel Samuel wanted for transporting oil on one of eight ships that were named after different types of seashells. [...]

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Category: Leadership Tools     Tags: , ,

Labor Day in the US means more than a three day weekend

by Mark P. McDonald  |  September 3, 2010  |  Comments Off

This Monday is the Labor Day holiday in the U.S.  an the unofficial end to summer for North America.  This year Labor day is about as late as it can be in the calendar meaning that we have an even shorter sprint to the end of 2011.  I say the word sprint because the time [...]

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Category: CIO IT Governance Leadership     Tags: , , ,

Wall Street’s approach to etiquette illustrates a sign of weak management

by Mark P. McDonald  |  August 1, 2010  |  3 Comments

Thursday’s Wall Street Journal was all a twitter about changes at Goldman Sachs to reduce the use of profanity in emails and other forms of communication. The article points out that such rough language has become part of the rough and tumble world of competitive finance. And while certainly not the most professional, it was  [...]

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Category: Leadership Signs of weak management     Tags: , , ,