Mark McDonald

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Entries Tagged as 'First Person'


Employees First, Customers Second a book review

by Mark P. McDonald  |  May 26, 2010  |  7 Comments

Vineet Nayar’s Employees First, Customers Second (EFCS) is a first person CEO’s account of the transformation of their enterprise.  The book is a refreshing and frank look at the challenges facing leaders looking to transform their company, culture and employees.  Nayar discusses his experience leading HCLT and its transformation from a $700 million dollar company [...]

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