Mark McDonald

A member of the Gartner Blog Network

Entries Tagged as 'Business Management'

The Chief Digital Officer, you may not need one.

by Mark P. McDonald  |  March 6, 2013  |  4 Comments

Digitalization requires a type of collaboration that spans the organization to create a digital edge based on an integrated customer experience. The idea of a ‘chief” role responsible for a specific aspect of the enterprise is not new but its getting a lot of attention and discussion.  While it is easy to make the case […]


Category: Digital Edge Digitalization Leadership     Tags: , , , , ,

Forget about resolutions and figure out your resolve

by Mark P. McDonald  |  January 2, 2013  |  1 Comment

New Year’s resolutions come and mostly go by the wayside in large part because they are weak commitments to things we already know that we are not going to do. Sure you can pass up desert on January 3rd but what about on February 2nd is the same commitment there? Rather than make promises that […]

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Category: 2013 Leadership Tough Questions     Tags: , , , ,

Are we asking the right questions concerning the future of IT?

by Mark P. McDonald  |  December 5, 2012  |  14 Comments

Everywhere I look, including on this blog,  people are telling each other what they need to do to be successful.  “Use this process,” “create this type of strategy,” “apply this tool,” etc., the constant drum roll of recommendations can leave you numb and confused.  Numb to the extent that the sheer volume of advice pummels […]


Category: 2013 Leadership Management Strategy Tough Questions     Tags: , , , , , ,

Enterprise Games: using game mechanics to build a better business — A Book Review

by Mark P. McDonald  |  November 28, 2012  |  1 Comment

Enterprise Games picks up where Jane McGonigal’s book (Reality is Broken) left off – how gaming ideas and practices can apply to business.  This book is a hidden treasure that I would not normally have picked up, but I am very very glad I did.  Michael Hugos, the author is an accomplished practitioner and innovator […]

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Category: Book Review Business Process Digitalization Innovation Management     Tags: , ,

A Social Organization means business

by Mark P. McDonald  |  November 13, 2012  |  2 Comments

A few people have asked me about the applicability of the social organization to business.  They are of the opinion that anything with the moniker ‘social’ is associated with societal or ‘soft’ issues  rather than solving real business problems. When I asked why, they mention that the many of the examples of social media involve […]


Category: Leadership Social Media Social Organization     Tags: , , , ,

Enlightening Management requires moving back through the metaphysical to get away from the kind-a-scientific

by Mark P. McDonald  |  August 6, 2012  |  6 Comments

In an earlier post, I called for IT Enlightenment rather than an IT Renaissance.  Going back to classical roots, a rebirth is not feasible given the evolving nature and capacity of technology.  Rather than looking for a return to the past, we need an enhanced understanding of the nature of information, technology and human society.  […]


Category: Management Strategic planning     Tags: , ,

The Consumerization of Management, Part 2

by Mark P. McDonald  |  June 24, 2012  |  1 Comment

A prior post, describes the forces shaping the consumerization of management and driving a connected, open, information and innovation intensive workplace.  Those qualities go beyond traditional management with its focus on control, predictability, process and efficiency.    The figure below compares corporate and consumerized management.   Consumerization re-imagines the characteristics of management Consumerizing management describes a […]

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Category: Innovation Leadership Management     Tags: , , , ,

The Consumerization of Management, Part 1

by Mark P. McDonald  |  June 21, 2012  |  6 Comments

This week I attended the MIX Mash-Up,  a unique event bringing together business leaders to discuss the need to re-invent management.  Throughout presentations and discussions at the event a few things became clear.   There is a silent crisis in many organizations.  Executives know that do not have the right form of management but they are unsure […]


Category: Innovation Leadership Management     Tags: , , , ,

Contextual Pricing: a book review

by Mark P. McDonald  |  April 6, 2012  |  2 Comments

Understand one of the most important and least understood decisions every company has to make — Price Pricing is one of the most important decisions that companies face.   It is also one that is often reduced to a simple set of list prices, predefined bundles and reactionary policies.  It does not need to be that […]


Category: Management Strategic planning Strategy     Tags: , , , ,

Judgement Calls: a book review

by Mark P. McDonald  |  April 3, 2012  |  1 Comment

An accessible and informative guide to tapping into organizational judgement Judgement Calls is the new book by Tom Davenport and Brook Manville takes on the fundamental issues of how organizations are applying judgement, collaboration, and participatory decision making into their organizations.  Davenport and Manville present their argument in the form of stories surrounding major decisions […]

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Category: Book Review Management     Tags: , ,