Mark McDonald

A member of the Gartner Blog Network

Entries Categorized as 'Technology'


Security is personal and professional more than technical

by Mark P. McDonald  |  February 17, 2012  |  Submit a Comment

I don’t blog a lot about security.  I leave that to the security experts like John Pescatore and others.  But recently in the last three weeks security has become a question raised by CIOs and business leaders. Security is a big issue related to technology given recent security lapses at high profile companies and ongoing [...]

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Category: CIO Leadership Management Personal Observation Technology     Tags: , , ,

Executive Vanity is a force driving demand for mobile solutions

by Mark P. McDonald  |  February 13, 2012  |  Submit a Comment

According to the 2012 Gartner CIO Survey, 61% of companies plan on improving their mobility capabilities.  Of those about half are planning to become the innovation leader in their industry.  This creates a situation where a sizable group of people is all trying to be ‘well above average.’  Lake Wobegon , where all the children [...]

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Category: Strategy Technology     Tags: , , ,

I don’t feel so silly now – iPad to the rescue

by Mark P. McDonald  |  February 10, 2012  |  Submit a Comment

Whenever I am moving through an airport I have to take three bins to get through the metal detector.  I need a bin for my shoes, toiletries, etc., one for my personal computer and one for my iPad.  More often than not I get a funny look from the others standing in line, first for [...]

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Category: Personal Observation Technology     Tags: , , ,

The European Citizen Initiative using social media in the first and last mile of the policy process.

by Mark P. McDonald  |  February 2, 2012  |  5 Comments

Last week I had the honor of being on a panel at the launch of the European Citizens Initiative (ECI).  The ECI represents an innovation in the relationship between citizens, the government and representative democracy.   Social media is at the center of the initiative representing one of the first formal ways in which social media [...]

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Category: Innovation Personal Observation Social Media Social Organization Technology     Tags: , , , , ,

Situation is the next step beyond service or solution

by Mark P. McDonald  |  January 27, 2012  |  3 Comments

Value creation and innovation come from thinking in new ways about organizational offerings.  Over the last 50 years there has been a progression from offerings based on products (things that you use in your life), to those based on selling solutions (products that we use for you) to selling services (that you incorporate into your [...]

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Category: Innovation Social Media Social Organization Technology     Tags: , , ,

What is your IT mindset?

by Mark P. McDonald  |  January 24, 2012  |  3 Comments

In a prior post I raised the point of what happens when frugality fails?  This leads to the question of where IT goes from here.  While the future of IT is an ongoing concern, re-imagining that role starts by recognizing your IT mindset and the mindset of other enterprise leaders. What do you think when [...]

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Category: 2012 Technology     Tags: , ,

Technology > IT

by Mark P. McDonald  |  January 16, 2012  |  1 Comment

Technology is becoming more important than IT.  Now that may sound strange, after all what is the difference between technology and IT.  For years the answer was, not much.  Corporate technology centered on automating corporate business processes such as ERP, CRM, SCM, PLM, etc.  These technologies requires corporate IT to acquire, install, tailor and operate [...]

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Category: 2012 Innovation Re-imagine IT Strategic planning Technology     Tags: , , , , , , ,

The sources of distortion

by Mark P. McDonald  |  January 12, 2012  |  Submit a Comment

Amplifying the enterprise involves turning up the value of technology in the enterprise.  Eliminating distortion is one of the ways that technology amplifies the enterprise. Distortion refers to the internal complexities; costs, duplication and redundancies that make it harder to get work done. Think about the things that get in the way, make it difficult [...]

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Category: 2012 Strategy Technology Tools     Tags: , , , , , ,

Customer Experience bridges the gap between revenue growth and cost cutting

by Mark P. McDonald  |  January 6, 2012  |  Submit a Comment

One of the issues facing CIOs in 2012 is the apparent conflict between growing revenue and cutting cost.  While IT may be asked to do both, in reality plans and priorities fall heavily on the cost cutting side limiting IT’s impact and value. Customer Experience brings a different perspective to issues of revenue and cost. [...]

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Category: 2012 CIO Management Strategic planning Strategy Technology     Tags: , , , , , , ,

Does social media equal social unrest?

by Mark P. McDonald  |  January 4, 2012  |  1 Comment

Business Week, Wired and the Economist published articles in December about social media and its role in social unrest.  The articles described how social media has enabled everything from peaceful protests to looting via ‘flash robs’ that actively monitor and coordinate their actions around police movements. Executives reading these articles could understandably equate social media [...]

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Category: Innovation Social Media Social Organization Strategy Technology     Tags: , ,