Mark McDonald

A member of the Gartner Blog Network

Entries Categorized as 'Social Organization'


The European Citizen Initiative using social media in the first and last mile of the policy process.

by Mark P. McDonald  |  February 2, 2012  |  5 Comments

Last week I had the honor of being on a panel at the launch of the European Citizens Initiative (ECI).  The ECI represents an innovation in the relationship between citizens, the government and representative democracy.   Social media is at the center of the initiative representing one of the first formal ways in which social media [...]

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Category: Innovation Personal Observation Social Media Social Organization Technology     Tags: , , , , ,

Situation is the next step beyond service or solution

by Mark P. McDonald  |  January 27, 2012  |  3 Comments

Value creation and innovation come from thinking in new ways about organizational offerings.  Over the last 50 years there has been a progression from offerings based on products (things that you use in your life), to those based on selling solutions (products that we use for you) to selling services (that you incorporate into your [...]

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Category: Innovation Social Media Social Organization Technology     Tags: , , ,

Does social media equal social unrest?

by Mark P. McDonald  |  January 4, 2012  |  1 Comment

Business Week, Wired and the Economist published articles in December about social media and its role in social unrest.  The articles described how social media has enabled everything from peaceful protests to looting via ‘flash robs’ that actively monitor and coordinate their actions around police movements. Executives reading these articles could understandably equate social media [...]

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Category: Innovation Social Media Social Organization Strategy Technology     Tags: , ,

Social organizations need managers that guide rather than direct

by Mark P. McDonald  |  October 31, 2011  |  Submit a Comment

The previous post raised two challenges organizations face in capturing the potential of social media.  One was the view that social media is a technology and that was discussed in the post.  The other relates to the need for executives and managers to evolve their approach to managing mass collaboration. Mass collaboration describes a type [...]

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Category: Management Social Media Social Organization     Tags: , , , , ,

Enterprises don’t need social media, they need to become a social organization.

by Mark P. McDonald  |  October 28, 2011  |  2 Comments

Executives admire the ability of social media to garner the attention of millions of people.  They see the market potential of those millions share their ideas, interests, opinions about themselves and your products or services.  They fear what will happen to them if someone else turns all of that potential into reality.  Those fears are [...]

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Category: Economy Leadership Social Media Social Organization     Tags: , , ,

Why social media is not enough to become a ‘social organization.’

by Mark P. McDonald  |  October 18, 2011  |  Submit a Comment

Talk about social media and people like to talk about the technology, the tools, the applications as if that is all that is required to become a social organization.   If only it were that easy. Social media is not like other technologies. The value of social media technology does not rest in its features and [...]

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Category: Innovation Leadership Management Social Media Social Organization Strategy     Tags: , , , , ,

Every organization is social, but few are social organizations

by Mark P. McDonald  |  October 10, 2011  |  Submit a Comment

Organizations consist of people. How well the organization works depends on how these people interact and work together generally along either hierarchical or process lines.  These lines define how the organization works, how it views opportunities and how it tackles challenges and issues.  They also define how the organization manages itself from budgeting resources to [...]

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Category: Management Social Media Social Organization Uncategorized web 2.0     Tags: , , , ,

Welcome to “The Social Organization”

by Mark P. McDonald  |  October 3, 2011  |  5 Comments

Personally we have never been more social.  Online we use social media to connect with friends, share ideas, mobilize support and express our selves. Professionally we remain socially isolated behind firewalls and management’s concerns about relinquishing control while retaining responsibility. The irony is that while organizations are working feverishly to participate in social media marketing, [...]

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Category: Book Review Leadership Management Social Media Social Organization Strategy web 2.0     Tags: , , , ,

The Social Customer: a Book Review

by Mark P. McDonald  |  September 8, 2011  |  Submit a Comment

The Social Customer is the best book I have read about executing social media in marketing.  That is a strong statement, but after reading more than a dozen books on the subject, from what exists right now (August 2011) I would recommend you read this book.  Read it for ideas and new ways of thinking [...]

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Category: Book Review Social Media Social Organization marketing     Tags: , , ,