Mark McDonald

A member of the Gartner Blog Network

Mark P. McDonald
8 years at Gartner
24 years IT industry

Mark McDonald, Ph.D., is a former group vice president and head of research in Gartner Executive Programs. He is the co-author of The Social Organization with Anthony Bradley. Read Full Bio

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How strong is the business/IT relationship in your industry?

by Mark P. McDonald  |  April 25, 2013  |  1 Comment

How strong is the business/IT relationship in your industry?  How easy to business with technology is for you and your peers?  It’s a good question and one that we explored in the 2013 Gartner Executive Programs CIO Survey.  More than 2,000 organizations responded to the survey providing a basis for calculating an index to measure and rank the business and IT relationship relative to other industries.

The industry rankings, shown in the figure below, are entirely subjective based on the CIOs assessment of the effectiveness of their enterprise and their IT organization.  Based on the data available, we used the following criteria to create an index for ranking the business and IT relationship.

  • Executives and managers provide clear and effective leadership
  • Executives understand customer and market needs
  • Executives accurately communicate customer and market needs to IT
  • The Enterprise has clear and effective governance
  • The IT Organization has clear and effective governance
  • The CIO is a key player in business strategy

These criteria look from the outside in at the business and IT relationship the necessary conditions for a successful relationship.  The information is presented as a rank order with no indication of how far ahead or behind anyone industry is with another.    My appologies for the eye chart nature of the graphic

Based on these rankings CIOs in these industries believe that they have the strongest/most effective Business and IT relationship based on the criteria mentioned above.

  1. Healthcare Insurance and Payers
  2. Life Insurance
  3. Transport – Air Transport
  4. Healthcare Providers – Hospitals
  5. Retail – Specialty Retail

Take these rankings for what they are, an analysis of how CIOs feel about aspects of their business and IT relationship to provide an example of the strength of the relationships in various industries.  This post also offers no additional analysis as to why, more on that latter.

What do you think about this list?  The position of your industry in this list?



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Category: Hunting and Harvesting in a Digital World     Tags: , ,

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