Gartner Blog Network

Posts from Date:   2012-12

The last question for the last day of 2013

by Mark P. McDonald  |  December 31, 2012

This December the blog has asked a number of questions about the future of IT.  The approach seeks to avoid didactic statements about the future of IT – answers without questions.  To date the three questions have generated good discussion and its time for the final question: Where do we, as technology professionals, need to […]

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Digital Makes 2012 and 2013 important years for Technology

by Mark P. McDonald  |  December 27, 2012

2012 has been one of extremes from a continued deepening of the global financial crisis, to the U.S. National Elections; to the rapid take-up of digital technology this year has been one of transition.  “The more things change the more things seem to stay the same,” to paraphrase Yogi Berra.  From and IT perspective, the […]

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What are the issues that need to be addressed in creating IT’s future?

by Mark P. McDonald  |  December 21, 2012

This is the third question in the December Friday question series.  The two prior questions looked at  “Is the IT organization, as we currently know it, worth saving?” on December 7th and “What are the reasons we need IT in the future?” on December 14th.   So far there is some great discussion and comments so […]

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An IT value sampler for the holidays

by Mark P. McDonald  |  December 19, 2012

It is the holiday season and the time for samplers.  Recently a friend sent me a candle sampler as a holiday gift – a box of assorted chocolates.  That got me thinking about the collection of ideas that we offer to each other and exchange.   So here is a sample that I offer to you […]

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Close an IT infrastructure, open a digital platform

by Mark P. McDonald  |  December 17, 2012

Digital technologies are worth less individually.  They are worth everything when connected to enterprise information and transaction capabilities.  That is a rather esoteric statement, so consider a mobile phone with apps.  Alone the phone is helpful, you can call people, consult maps, etc.  But that phone and those apps are worth more when they are […]

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What are the reasons we need IT in the future?

by Mark P. McDonald  |  December 14, 2012

Today is the second friday in December and time for another question in the discussion series about asking the right questions about IT. Last week’s question “Is the IT organization, as we currently know it, worth saving?”  yielded some interesting points.  This week the question is: What are the reasons we need IT in the future? Notice […]

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Local public infrastructure driving economic development and employment growth

by Mark P. McDonald  |  December 12, 2012

Last month I had the opportunity to catch up with Todd Jackson the CIO at the City of Westerville Ohio and received an update on Westerville Ohio’s Community Data Center.  If you recall from a prior post,  the City of Westerville, located outside Columbus Ohio, decided to build a community data center providing services for […]

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Book Review: Who do you want your customers to become?

by Mark P. McDonald  |  December 10, 2012

Simple – Powerful – Provocative, simply the best book on customer experience in 2012! Who do you want your customers to become? is one of those rare books that bridges the gap between current practice and future innovation.  Michael Schrage has taken a provocative and penetrating look at the changing nature of customers, their experiences, […]

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Are we asking the right questions concerning the future of IT?

by Mark P. McDonald  |  December 5, 2012

Everywhere I look, including on this blog,  people are telling each other what they need to do to be successful.  “Use this process,” “create this type of strategy,” “apply this tool,” etc., the constant drum roll of recommendations can leave you numb and confused.  Numb to the extent that the sheer volume of advice pummels […]

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Is the IT organization, as we know it, worth saving?

by Mark P. McDonald  |  December 4, 2012

A prior post introduced the idea that we need to ask the right questions about IT before we can consider how to lead and change IT.  This is the first in a series of questions posted each Friday in December.  Here is the list of questions: December 7th: Is the IT organization, as we currently […]

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