by Mark P. McDonald | February 28, 2012 | 3 Comments
The customer experience is one of the areas where technology is becoming more important than IT. TECHNOLOGY > IT. Traditionally the customer experience as been viewed as an issue of the quality of service customers receive and how an organization handles service failures and gaps. That description, while true, reflects an operational view of customer [...]
Category: Amplifying the Enterprise Applications Innovation Tags: customer centric, customer experience, Design, Technology
by Mark P. McDonald | February 26, 2012 | 1 Comment
Today is the first day of the season of Gartner’s 2012 CIO Leadership Forum Series. Over the next few weeks CIOs from around the world will meet to share their views, work with peers and explore the future of business and technology. The theme of this year’s events is Amplifying the Enterprise – which is [...]
Category: 2012 Amplifying the Enterprise CIO Leadership Tags: 2012 planning, CIO Leadership, CIO Leadership Forum, CIO-Forum-NA, Events
by Mark P. McDonald | February 23, 2012 | 3 Comments
Culture can be your organization’s greatest strength. Too often it is the most powerful source of rigidity as cultural change takes time, disrupts operations and can be difficult. This leads many to see culture as a constraint on strategy and a barrier to transformation. Literally hundreds of books have been written about culture and the [...]
Category: Social Media Social Organization Strategy Tags: Change leadership, Change Management, Culture, Social Organization, Strategy and Planning
by Mark P. McDonald | February 20, 2012 | 2 Comments
Building executive and business presence in your company is a concern of CIOs and IT professionals because it is important and hard to do. This post is one in an occasional series about relationship building at the executive level. The question for today is – If I want to build a relationship with top management [...]
Category: Change on the cheap IT Governance Leadership Tags: Leadership, Management
by Mark P. McDonald | February 17, 2012 | 2 Comments
I don’t blog a lot about security. I leave that to the security experts like John Pescatore and others. But recently in the last three weeks security has become a question raised by CIOs and business leaders. Security is a big issue related to technology given recent security lapses at high profile companies and ongoing [...]
Category: CIO Leadership Management Personal Observation Technology Tags: Business Management, IT management, Security and Risk Management, Technology
by Mark P. McDonald | February 15, 2012 | Submit a Comment
Gary Hamel’s new book What Matters Now is a different type of business, leadership and management book. Where most offer single dimensional prescriptive recipes for success, Hamel has provided a thoughtful, deep and readily accessible look at the current state of business, management, capitalism and society. What Matters Now treats the reader as an intelligent, [...]
Category: Book Review Management Strategy Tags: Book Review, Management
by Mark P. McDonald | February 13, 2012 | Submit a Comment
According to the 2012 Gartner CIO Survey, 61% of companies plan on improving their mobility capabilities. Of those about half are planning to become the innovation leader in their industry. This creates a situation where a sizable group of people is all trying to be ‘well above average.’ Lake Wobegon , where all the children [...]
Category: Strategy Technology Tags: Consumerization of IT, mobility, Technology, Technology Leadership
by Mark P. McDonald | February 10, 2012 | Submit a Comment
Whenever I am moving through an airport I have to take three bins to get through the metal detector. I need a bin for my shoes, toiletries, etc., one for my personal computer and one for my iPad. More often than not I get a funny look from the others standing in line, first for [...]
Category: Personal Observation Technology Tags: iPad, personal musing, Personal Observation, Technology
by Mark P. McDonald | February 8, 2012 | 4 Comments
Amplifying the enterprise is the theme for this year’s CIO agenda reflecting the expanding role of technology in the enterprise and its role in raising the power of enterprise strategies and performance. The notion of technology as an enterprise amplifier goes beyond traditional notions of IT and the administration/automation of back office processes. Technologies such [...]
Category: 2012 Amplifying the Enterprise Strategic planning Strategy Tools Tags: 2012 planning, amplify, IT and Business, Strategy, Strategy and Planning, Tools
by Mark P. McDonald | February 6, 2012 | 1 Comment
Every business book you read says that you need to have ‘executive sponsorship’ for any major initiative. Fail to involve the executives and you are likely to fail. That advice has become so prevalent that it is almost worthless. Getting executive sponsorship is not what matters; it’s the quality of the sponsorship that makes all [...]
Category: 2012 Change on the cheap IT Governance Leadership Management Personal Observation Signs of weak management Strategy Tags: 2012 planning, amplify, Leadership, Management, Personal Observation, Signs of weak management
