Gartner Blog Network

Posts from Date:   2011-6

CFOs share their concerns regarding the strategic importance of their role.

by Mark P. McDonald  |  June 29, 2011

The Wall Street Journal published the results of their first CFO network meeting in the Monday June 27 edition.  The network includes 60 CFO’s from leading organizations as well as subject matter experts including Clayton Christensen and Arthur Levitt.   The discussion sheds interesting light on a world that few people outside of the finance organization […]

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Judgment workers – the next step beyond the knowledge worker

by Mark P. McDonald  |  June 27, 2011

Modern business relies on the creation and processing of knowledge.   Peter Drucker and others recognized the role of the knowledge worker as being a central challenge of the second half of the 20th century.  Enabling, enhancing and extending the reach and power of knowledge and knowledge workers has been the foundation of the information technology […]

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Are we not knowledge workers?

by Mark P. McDonald  |  June 24, 2011

The recognition of knowledge work is one of the many foundational contributions to management made by Peter Drucker and others. They pointed the evolution of work from handling physical objects to handling knowledge paved the way for the creation of the modern information based economy.  In such an economy knowledge workers are seen as the […]

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Three things required to re-imagine benefits realization

by Mark P. McDonald  |  June 23, 2011

Benefits realization is rapidly becoming the critical business process for CIOs and IT as organizations call the value of IT into question. Traditionally, benefits realization has been assumed to be the responsibility of the business.  IT built systems and the business deployed these systems to create business value.  That approach makes sense given the division […]

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Where have the clocks gone at airports?

by Mark P. McDonald  |  June 22, 2011

My recent posts have been kind of heavy lately so here is something I have been wondering about for some time. One of the things I used to like about Chicago O’Hare airport was that it was easy to know what time it was.  Most of the airport signs featured a digital clock, so it […]

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The strategic importance of mid-office processes

by Mark P. McDonald  |  June 19, 2011

The term mid-office refers the collection of semi-structured activities, processes and decisions that exist between your formal front and back office processes.  These are the processes and activities that shape your value proposition, operating efficiency and business effectiveness.  While mid-office processes can be difficult to name and define, that does not mean that they are […]

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Being the Boss: a Book Review

by Mark P. McDonald  |  June 17, 2011

Being the boss: The 3 Imperatives for Becoming a Great Leader A powerful resource for every manager and a critical resource for every new manager — 5 stars. When I was coming up the ranks we all observed that whenever someone on our team was promoted into management, they changed. At the time we used […]

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A sign that we are ripe for significant disruption

by Mark P. McDonald  |  June 15, 2011

The other day I was sitting in an airplane and overheard the people behind me talking about the iPad.  “Its just an oversized iPhone,” was the comment and the subject of the discussion.  The two were in violent agreement that the whole tablet phenomenon was just that a phenomenon.  The iPad or other tablets are […]

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Start improving performance by naming your mid office processes.

by Mark P. McDonald  |  June 12, 2011

Conventional wisdom thinks of a business as consisting of a front office, which markets, sells and serves customers and a back office that fulfills demand and handles operations.  I wrote about this topic about a month ago in the following post: It’s time to start talking about the ‘middle office’ The dichotomy of front vs. […]

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The Sorcerers and Their Apprentices: A Book Review

by Mark P. McDonald  |  June 10, 2011

A Director’s tour of the fantasy factory – five stars. Dr. Frank Moss’s book The Sorcerers and their Apprentices is an  engaging and illustrative tour of the recent innovations coming out of the MIT Media lab.   Each chapter highlights a project and specific lab covering everything from robots to emotion recognition systems to foldable cars, […]

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