Mark McDonald

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Mark P. McDonald
GVP EXP
8 years at Gartner
24 years IT industry

Mark McDonald, Ph.D., is a group vice president and head of research in Gartner Executive Programs. He is the co-author of The Social Organization with Anthony Bradley. Read Full Bio

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Your Boss just got an iPad

by Mark P. McDonald  |  May 6, 2011  |  3 Comments

It has been a little less than two months since the iPad 2 came out, so now it is about time to begin hearing about people who just got an iPad.

My boss just got an iPad.

Those six words are increasingly being heard as the iPad and other tablets go mainstream.  As a card carrying member of the early majority of adopters you are already ahead of the version 2 newbies, but …

What does it mean when your boss gets an iPad.  Does it mean that it is no longer cool to have one?

I think it means a few things.

First the high points:

You now have something new to talk in place of family and the weather to open a conversation. From providing advice on apps, demonstrating features and discussion accessories, sharing the iPad creates a new topic for discussion

  • “How’s it going with the iPad? “
  • “Found any new apps? “
  • “What is your high score on Angry Birds?”

You might also have to deal with your boss becoming a sudden iPad/Apple convert – read fanatic – as they experience the interface, ease of use, etc.  It is a significant difference from a windows interface.  The boss will realize the productivity burden you bear through using productivity tools and finally learn that you are using your iPad to deliver more, not goof off between meetings.

You may even get asked by your Boss to ‘teach me’ how to use it.  This is a little bit of a circular question as it is hard to teach someone to use something that is intended to be intuitive. Yes you feel about as authoritative telling people to ‘breath in, hold, and now breath out’ as they navigate the touch screen and apps, but it is important.  I had a similar experience when my mother asked me to ‘teach her the Internet’.

Now the low points

Your boss may get stuck in the iPad productivity trap.  Simply put it is when the sheer volume of choice in applications, the injection of media into mobility and the playful nature of the device consumes the majority of their attention and time.  Imagine your boss who goes into their office at 9 am only to come out in the late afternoon after downloading 60 apps, integrating email, testing each app only to find that its 5 pm.

You may have to handle accessory envy.  It is easy for early adopters who have already climbed the productivity curve to have better case, better keyboard, or cooler apps simply as a function of time and the availability of iPad 1 accessories.   Don’t call attention to yourself that you dress better than the boss, as it can have negative consequences.

The question of why you did not instantly upgrade your iPad 1 to an iPad 2.  The question is often delivered with an earnest tone as if you know something your boss does not and that’s the reason you have not upgraded.  After all, if an iPad 2 is good enough for them, why is it not good enough for you an early adopter?

You will have to deal with the changed expectations your boss will have for IT and or IT’s support plan for these personal devices.  My email does not work, why can’t I have business apps like this?  Why does it take you so long?  Why does my PC cost so much?  What do you mean I should give back my PC now that I have an iPad?

Those are some of the high/low points that I can think of, but what is your experience now that the bloom is off the rose.

With sales of 4.6 million iPads in the quarter, there are doubtless some good stories to share.

3 Comments »

Category: Management Technology     Tags: ,

3 responses so far ↓

  • 1 Marc Mergen   May 9, 2011 at 5:50 pm

    Points well taken,
    for those of us who believe that in a better world business applications could be this easy and intuitive, and as our bosses fall in love with the IPad’s and Tablets, we hope to believe that one day business apps should be this intuitive.

  • 2 Sune D. Moeller   May 10, 2011 at 11:48 am

    God forbid that you implemented the companys Operational Web Dash Board as a Flex/Flash or Silverlight application. He won’t undrstand why you did that when he can’t run it on it on his iPAD.

    Actually that is quite a dillema because plug-in based LOB web applications tented in some cases to have a higher ROI when using a plug-in compared to pure HTML4 and javascript.

    agree?

  • 3 Apple jumps the shark? Hope not but the ramp is all set   August 24, 2011 at 6:31 am

    [...] Your Boss just got an iPad [...]

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