by Mark P. McDonald | January 13, 2010 | 4 Comments
Who is your customer? The question dominated the late 1990’s as the quality movement and business process re-engineering demanded that every process have a customer. It was a sound idea in terms of making sure that what we do creates value for someone. However like many good ideas it can be taken too far, misapplied [...]
Category: 2010 Leadership Strategy Tags: Business Leadership, Business Management, CIO Leadership, IT and Business, IT management, IT strategy
by Mark P. McDonald | January 12, 2010 | 6 Comments
Enablement is a word frequently used to describe IT’s role in the enterprise. “IT enables the business through information and technology” or words to that effect have found its way into many organizations IT strategy. There is nothing wrong with the term enablement, or what it connotes. CIOs and IT executives are free to sue [...]
Category: Leadership Strategy Tags: Business Management, IT and Business, IT management, Strategy
by Mark P. McDonald | January 11, 2010 | 12 Comments
More pixels, ink and paper have been given to the state of the business/IT relationship than just about any other topic. The relationship is often characterized as the odd couplewith each side so different that it’s a wonder the two can live in the same place. Alternatively researches see the relationship as one lost in [...]
Category: CIO Strategy Tags: IT and Business, IT management, Technology Leadership
by Mark P. McDonald | January 8, 2010 | 2 Comments
The issue of IT’s strategic position in the enterprise is a persistent issue of CIOs and IT executives. Given the strategic nature of the issue, many CIOs and IT leaders want to address this issue at the strategic level. However this may not be the right approach, particularly if you have not dealt sufficiently with [...]
Category: 2010 Strategy Tools Tags: Business Management, Business Strategy, CIO Leadership, IT and Business, IT management, IT strategy, Strategy
by Mark P. McDonald | January 6, 2010 | 5 Comments
It’s the season for kickoff meetings where executives and their teams review their achievements in 2009 and communicate the strategy for 2010. A common feature of these meetings is the CEO’s talk where they provide an executive view of these accomplishments and statements about their criticality to the future strategy. These talks give participants a [...]
Category: 2010 Leadership Tags: 2010, Business Leadership, Business Management, Business Strategy, CEO
by Mark P. McDonald | January 5, 2010 | Submit a Comment
Last month I was travelling and staying at a top shelf hotel in Mumbai India. For those who have been there you know that you generally land in the middle of the night and your clock can be a little messed up. I have found that I need a little boost sometime to get going [...]
Category: Economy Personal Observation Tags: Economic Recovery, Economy, personal musing
by Mark P. McDonald | January 4, 2010 | 2 Comments
First, Happy New Year and best wishes for a 2010 may it be a successful year for you, your company and family. Its time for you and your teams to get a little amnesia at the start of the New Year. Particularly this year given that 2009 was the toughest year in at least the [...]
Category: 2010 CFO CIO Leadership Tools Tags: 2010, Business Leadership, CIO, CIO Leadership, Economic Recovery, IT and Business, Tools
