Often IT is not seen as a core activity in many industries, and therefore the value of the “IT people” is seen as limited to their technological knowledge, however IT professionals often have unique knowledge of critical business processes.

But I do believe that no matter what organization you build or draw, the most important thing in making it work is the willingness of the people to work together to meet the challenges they are facing (and this is true whether retained or outsourced).

Having the right people, and having them focused on delivering what is needed to achieve results is key. Let’s not forget that as we build our 2010 budgets.

This post was mentioned on Twitter by markpmcdonald: Disposable people, a Q from Cannes Sym about how to make people work in outsource environment some thoughts http://tinyurl.com/yeso755...