Gartner Blog Network

Entries Tagged as 'process'

Lightweight Provisioning != Lightweight Process

by Lydia Leong  |  May 25, 2010  |  1 Comment

Congratulations, you’ve virtualized (or gone to public cloud IaaS) and have the ability to instantly and easily provision capacity. Now, stop and shoot yourself in the foot by not implementing a lightweight procurement process to go with your lightweight provisioning technology. That’s all too common of a story, and it highlights a critical aspect of […]

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Category: Infrastructure     Tags: , ,

The perils of defaults

by Lydia Leong  |  May 11, 2009  |  Comments Off

A Fortune 1000 technology vendor installed a new IP phone system last year. There was one problem: By IT department policy, that company does not change any defaults associated with hardware or software purchased from a vendor. In this case, the IP phones defaulted to no ring tone. So the phone does not ring audibly […]

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Category: Industry     Tags: , , ,

Discipline and agility are not opposites

by Lydia Leong  |  February 18, 2009  |  Comments Off

Too many service providers (and companies in general) use “discipline” as an excuse for “lack of agility”. Discipline does not mean appointing a committee to study the problem for the next year. Exercising caution and prudence does not mean failing to act. Laying a solid foundation does not mean standing around doing the equivalent of […]

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Category: Industry     Tags: ,

The Process Trap

by Lydia Leong  |  January 19, 2009  |  Comments Off

Do your processes help or hinder your employees’ ability to deliver great service to customers? When an employee makes an exception to keep a customer happy, is that rewarded or does the employee feel obliged to hide that from his manager? When you design a process, which is more important: Ensuring that nobody can be […]

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Category: Industry     Tags: , ,

The discipline of cloud

by Lydia Leong  |  October 30, 2008  |  Comments Off

Cloud forces configuration management discipline. As we shift more and more towards provisioning from images, rather than building operating systems from scratch, installing packages, and configuring everything, we move towards the holistic build becoming the norm — essentially, the virtual appliance. Tools companies like rPath and Elastra are taking slices of what should probably be […]

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Category: Infrastructure     Tags: , ,