Kyle Hilgendorf

A member of the Gartner Blog Network

Entries Tagged as 'Outage'


Can cloud customers learn from the Super Bowl power outage?

by Kyle Hilgendorf  |  February 4, 2013  |  Comments Off

Last night, 108M+ people tuned in for Super Bowl XLVII.  It looked to be a blowout of a game, yet ended in exciting fashion, perhaps to one factor not related at all to football. A power outage. Early in the 3rd quarter, exactly half of the lights went out in the Superdome.  A 34 minute [...]

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Category: Cloud Outage     Tags: , , ,

Go West Cloud Customers?

by Kyle Hilgendorf  |  October 23, 2012  |  Comments Off

Yesterday was marked with another major cloud outage.  Amazon Web Services experienced a single availability zone issue in the US-East-1 region.  As with all major cloud provider outages, I get the opportunity to speak to customers affected by the outage or customers considering broader public cloud adoption. One question was asked of me in multiple [...]

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Category: AWS Cloud IaaS Outage Providers     Tags: , , ,

Azure Root Cause Analysis: Transparency Wins

by Kyle Hilgendorf  |  March 12, 2012  |  6 Comments

Late Friday evening, Microsoft released their root cause analysis (RCA) for the Azure Leap Day Bug outage.  My last two blog posts chronicled what I heard from Azure customers regarding the outage. I want to share that I was very pleased with the level of detail in Microsoft’s RCA.  As we learned with the AWS [...]

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Category: Cloud Microsoft Outage Providers     Tags: , , , ,

Azure Outage: Customer insights a week later

by Kyle Hilgendorf  |  March 9, 2012  |  2 Comments

On February 29, 2012 (leap day), Microsoft Windows Azure experienced a significant cloud service outage.   Microsoft announced the outage and resolution in their public blogs (http://blogs.msdn.com/b/windowsazure/archive/2012/03/01/windows-azure-service-disruption-update.aspx and http://blogs.msdn.com/b/windowsazure/archive/2012/03/01/window-azure-service-disruption-resolved.aspx).  After the outage, I was able to interview customers of Azure that expressed to me that the outage was very impactful.  During the outage last week, I [...]

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Category: Cloud Microsoft Outage Providers     Tags: , , , ,

Another Cloud Outage: Insight and Reactions

by Kyle Hilgendorf  |  February 29, 2012  |  9 Comments

Today, Microsoft Windows Azure had an advertised outage.  As of writing this blog, the outage is still in recovery mode.  I spent the morning talking to a handful of Azure customers via phone, email, and Twitter.  Here are some observations becoming quite evident and important learnings for cloud customers and cloud providers: Cloud providers continue [...]

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Category: Cloud Microsoft Outage Providers     Tags: , , ,

Pain is weakness leaving the cloud

by Kyle Hilgendorf  |  April 22, 2011  |  2 Comments

The AWS outage was sad for me to see. As a research analyst that covers cloud computing, I have a vested interested in the success and viability of the cloud. Amazon is a major bellwether for the cloud. They’ve set direction, driven innovation, and challenged status quo. Cloud providers everywhere either try to emulate Amazon [...]

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Category: AWS Cloud IaaS     Tags: , , , ,