Gartner Blog Network

Kyle Hilgendorf
Research Director
4 years with Gartner
14 years in IT industry

Kyle Hilgendorf works as a Research Director in Gartner for Technology Professionals (GTP). He covers public cloud computing and hybrid cloud computing. Areas of focus include cloud computing technology, providers, IaaS, SaaS, managed hosting, and colocation. He brings 10 years of enterprise IT operations and architecture experience. Read Full Bio

Cloud Security Configurations: Who is responsible?

by Kyle Hilgendorf  |  April 2, 2013

A Rapid7 report surfaced last week that discovered some 126 billion AWS S3 objects were exposed to the general public.  AWS has since taken a brunt of security attacks by many blogs and tech magazines for their “lack of security”.  But I have to voice as an objective analyst, this is not the fault of […]

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Devising a Cloud Exit Strategy

by Kyle Hilgendorf  |  March 29, 2013

I’m happy to share today that our newest Gartner for Technical Professionals research is out: Devising a Cloud Exit Strategy: Proper Planning Prevents Poor Performance. There is very little published in the industry about how to create a cloud exit strategy or plan.  If you search hard, you’ll find some blogs or magazine articles about […]

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Google Reader’s Death – A case for auto scaling

by Kyle Hilgendorf  |  March 14, 2013

When I talk about cloud characteristics with clients, elasticity and scalability often come up in conversation.  However, far too often clients jump to conclusions that auto scaling capabilities are out of scope or too complex for what they actually need.  Many times they may be right, but a recent industry announcement provides a perfect case study as […]

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Can cloud customers learn from the Super Bowl power outage?

by Kyle Hilgendorf  |  February 4, 2013

Last night, 108M+ people tuned in for Super Bowl XLVII.  It looked to be a blowout of a game, yet ended in exciting fashion, perhaps to one factor not related at all to football. A power outage. Early in the 3rd quarter, exactly half of the lights went out in the Superdome.  A 34 minute […]

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Go West Cloud Customers?

by Kyle Hilgendorf  |  October 23, 2012

Yesterday was marked with another major cloud outage.  Amazon Web Services experienced a single availability zone issue in the US-East-1 region.  As with all major cloud provider outages, I get the opportunity to speak to customers affected by the outage or customers considering broader public cloud adoption. One question was asked of me in multiple […]

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OpenStack: Too many cooks or insurmountable force?

by Kyle Hilgendorf  |  April 20, 2012

I just returned from full days at the OpenStack conference and analyst day in San Francisco. For full transparency, I’ve been somewhat skeptical about the size of the OpenStack movement and the crippling effect of too many players and the competitive nature of those involved for moving the initiative forward.  Perhaps some of this comes […]

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Evaluation Criteria for Public Cloud IaaS Providers

by Kyle Hilgendorf  |  April 16, 2012

Last week I wrote a short blog on some not-so-common differentiators among public cloud IaaS providers. This week, Gartner published a large corresponding research project that I wanted to highlight. “Evaluation Criteria for Public Cloud IaaS Providers” (Gartner for Technology Professionals subscription required) is the result of a year worth of customer interactions and personal […]

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Differentiation in IaaS

by Kyle Hilgendorf  |  April 11, 2012

I recently took a customer phone dialog regarding key differentiators in a public cloud IaaS offering.  The customer wanted to discuss differentiators among services that are not commonly considered.  The customer had already considered differences among scalability, geographic offerings, VM catalogs, pricing, security controls, network options, and storage tiers.  They were essentially asking about “periphery” […]

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Azure Root Cause Analysis: Transparency Wins

by Kyle Hilgendorf  |  March 12, 2012

Late Friday evening, Microsoft released their root cause analysis (RCA) for the Azure Leap Day Bug outage.  My last two blog posts chronicled what I heard from Azure customers regarding the outage. I want to share that I was very pleased with the level of detail in Microsoft’s RCA.  As we learned with the AWS […]

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Azure Outage: Customer insights a week later

by Kyle Hilgendorf  |  March 9, 2012

On February 29, 2012 (leap day), Microsoft Windows Azure experienced a significant cloud service outage.   Microsoft announced the outage and resolution in their public blogs ( and  After the outage, I was able to interview customers of Azure that expressed to me that the outage was very impactful.  During the outage last week, I […]

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