I recently took a customer phone dialog regarding key differentiators in a public cloud IaaS offering. The customer wanted to discuss differentiators among services that are not commonly considered. The customer had already considered differences among scalability, geographic offerings, VM catalogs, pricing, security controls, network options, and storage tiers. They were essentially asking about “periphery” differences or those things that might not be immediately obvious.
I created a journal list of the things we discussed and thought that this blog would serve valuable for many others. I will not take the time to describe each in detail here, but I welcome comments and debate below. As always, Garter for Technology Professional (GTP) customers can schedule a call with me at anytime.
This is not an exhaustive list and is not in any particular order:
- Graphical User Interface / Management Console
- Provider Transparency
- Payment Models
- Billing (granularity)
- Enterprise management capabilities (asset, deploy, change, incident, problem, …)
- Ecosystem of partners & user community
- Support levels
- Simplicity of service vs. Feature set
- SLAs (breadth of, definition, and clarity)
- APIs (robustness & documentation)
Each of the above bullets can warrant a lengthy discussion in itself. But as you are considering public cloud IaaS offerings, do not forget these items.