Kyle Hilgendorf

A member of the Gartner Blog Network

Archives for March, 2012


Azure Root Cause Analysis: Transparency Wins

by Kyle Hilgendorf  |  March 12, 2012  |  6 Comments

Late Friday evening, Microsoft released their root cause analysis (RCA) for the Azure Leap Day Bug outage.  My last two blog posts chronicled what I heard from Azure customers regarding the outage. I want to share that I was very pleased with the level of detail in Microsoft’s RCA.  As we learned with the AWS [...]

6 Comments »

Category: Cloud Microsoft Outage Providers     Tags: , , , ,

Azure Outage: Customer insights a week later

by Kyle Hilgendorf  |  March 9, 2012  |  2 Comments

On February 29, 2012 (leap day), Microsoft Windows Azure experienced a significant cloud service outage.   Microsoft announced the outage and resolution in their public blogs (http://blogs.msdn.com/b/windowsazure/archive/2012/03/01/windows-azure-service-disruption-update.aspx and http://blogs.msdn.com/b/windowsazure/archive/2012/03/01/window-azure-service-disruption-resolved.aspx).  After the outage, I was able to interview customers of Azure that expressed to me that the outage was very impactful.  During the outage last week, I [...]

2 Comments »

Category: Cloud Microsoft Outage Providers     Tags: , , , ,