Entries Tagged as 'twitter'
by Kristin Moyer | December 20, 2011 | Comments Off
Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights the fragility of bank balance sheets, it doesn’t dig deeply into the graver issue facing the Eurozone policy makers and indeed the world – that [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Tags: banking and investment services, Basel II, BCM DR, cio, cost containment, credit card, customer communication, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, IT vendors, lending, market crisis, Mint, mobile banking, mobile payments, p2p lending, payments, paypal, regulatory compliance, restructuring, risk management, scenario planning, social media, social networking, twitter
by Kristin Moyer | December 23, 2009 | 1 Comment
A new service called Blippy let’s users share their credit card purchases on Twitter. Each time a person makes a purchase with the cards they register with Blippy (a type of “social card”) and it tweets the cardholder name, purchase amount and merchant name. One of my colleagues saw this and said, “I know I remain [...]
Category: Executive Decisions Tags: blippy, personalization, twitter
by Kristin Moyer | September 9, 2009 | 5 Comments
Juergen Weiss from IAS Insurance here. My colleague Steve Leigh and I have just published a research note about the presence of Financial Services Providers on Twitter (available to Gartner clients). There has been a lot of hype around this micro-blogging service but the reality is that less than 20% of the largest global insurers [...]
Category: insurance social networking twitter Tags: Financial Services Providers, twitter
by Kristin Moyer | April 28, 2009 | 1 Comment
Stessa Cohen and Rick DeLotto here. Twitter is NEW! Twitter is fun! Twitter ‘s structure- (each post is only 140 characters long) encourages simplification and vivid writing. Oh, yeah: Twitter is permanent. Your tweets are out there, re-tweeted by your followers, picked up by blogs and PR firms, emailed around the world. Spontaneity and regulatory [...]
Category: Customer Executive Decisions operations Tags: consumer banking, regulatory compliance, SEC, social media, twitter
by Kristin Moyer | March 25, 2009 | 3 Comments
Hi there – Alistair Newton and Stessa Cohen here. We were interested in the announcement this week by Salesforce.com that they were to offer a module of their CRM based software tools focused on allowing institutions to better track “conversations ” taking place within the Twitter community. This launch will form part of their Service [...]
Category: Customer operations Tags: bebo, consumers, CRM, Customer, customer service, financial services, geezeo, Mint, retail banking, social networking, twitter, wesabe
by Kristin Moyer | March 5, 2009 | Comments Off
Stessa Cohen here. Twitter is like standing in the middle of a rushing stream. Sometimes I see a nugget, I pick it up and can’t believe what I read in just 140 characters. For example, this afternoon, I followed someone’s tweet referring to one Paulsworld:. Paulsworld: Just spoke with a national research company working for [...]
Category: Customer operations Tags: American Consumer Satisfaction Index, consumer banking, consumer satisfaction, social media, TARP, twitter
by Kristin Moyer | February 5, 2009 | 16 Comments
We’ve been writing and blogging about Web 2.0 and financial social networks (FSNs) a lot over the past 12-18 months (What Banks Can Learn from the White House, Social Lending Will Challenge Bank Customer Relationships, P2P Social Lending Networks Morph Into Investment Networks). Gartner clients I’ve spoken with this week have asked that we take a step back [...]
Category: Executive Decisions Uncategorized Tags: banking and investment services, blogger, facebook, financial social network, fsns, igoogle widgets, lending club, linkedin, mashups, Mint, myspace, podcasts, prosper, smartypig, twitter, virginmoney, wesable, widgets, wikis, wordpress
by Kristin Moyer | November 3, 2008 | 6 Comments
Kristin Moyer, David Furlonger, Peter Redshaw and Rick DeLotto here. The US election has almost arrived. A few final thoughts on how the newly elected President and Congress will impact banks and IT: We believe that R&D is likely to continue to move “offshore” to countries with existing technology capabilities, interests and funding. The key [...]
Category: Uncategorized Tags: $700 billion bailout, banking and investment services, IT, twitter, us election
by Kristin Moyer | October 14, 2008 | 1 Comment
Stessa Cohen here. What does Angelina Jolie have to do with banking? Angelina Jolie tattoos the longtitude and latitude where each of her children were born on her arm. She just added 2 more tattoos. All the kids, all the locations, in one spot. Easy to find. Are your locations as easy to find, all [...]
Category: Uncategorized Tags: angelina jolie, banking and investment services, bebo, blogs, caja navarra, facebook, google, nettby, skyrock, social networking, social networks, sonico, tatoo, twitter, youtube
by Kristin Moyer | October 13, 2008 | 1 Comment
Last week was the worst ever for the history of Dow Jones Industrial Average, with a 22% drop over a period of eight trading days. Markets around the world are reeling, with both established and emerging economies experiencing dramatic three-month stock index changes: US (-24.7%), Japan (-36.7%), UK (-27.3%), Brazil (-40.9%), Russia (-61.4%), India (-24.4%) [...]
Category: Uncategorized Tags: advice, banking and investment services, branches, call center, computer based training, customer communication, direct mail, external focus, facebook, financial crisis, flickr, internal focus, leadership, market crisis, special report: it and the economy, staff up, twitter, vru, youtube
