Entries Tagged as 'transparency'
by Kristin Moyer | May 22, 2009 | 1 Comment
David furlonger and Stessa Cohen here… Newswires in Canada are full of the announcement from the Federal Finance Minister Jim Flaherty about changes in the rules governing credit cards: http://www.nationalpost.com/related/topics/index.html?subject=Jim+Flaherty&type=Person On the surface these changes reflect some of what has already been proposed by U.S. lawmakers, (http://blogs.gartner.com/kristin_moyer/2009/04/29/transparency-communication-with-proposed-credit-card-regulatory-changes/ ), but importantly are absent any limiting of [...]
Category: Customer Executive Decisions payments Tags: banking, canada, credit card, customer service, regulation, reporting, retail banking, social networking, transparency
by Kristin Moyer | January 21, 2009 | Comments Off
Kristin Moyer and Alistair Newton here. Transparency is the next wave in customer relationships: Strategic Planning Assumption: By 2012, 25% of bank customers will know the monetary value of their bank relationships, and 10% will negotiate with their banks on product and service prices. A consumer survey released yesterday shows the lack of trust consumers [...]
Category: operations Uncategorized Tags: banking and investment services, strategic planning assumption, transparency
by Kristin Moyer | November 10, 2008 | 2 Comments
Stessa Cohen here. I was born and raised in Washington, DC, literally inside the Beltway. My father even worked on Capitol Hill for a few years in a profession that has been made mostly obsolete by video. He used to tell stories of smoking cigars after work with Democrat and Republican senators alike. Many of [...]
Category: Uncategorized Tags: banking and investment services, customer experience, customer onboarding, facebook, politics, president-elect, social networks, social software, transparency
